Location: Vincennes,IN, USA
Job Title: Field Service Representative
Reports to: Field Sales Manager
Location: Indianapolis, Indiana
Gustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Larson Field Service Representative purpose is to undertake customer support tasks, completing on-site installations, repairs and ensure proper task management.
Primary Responsibilities
* Build effective relationships with customers. Provide day-to-day technical support utilizing technology communication tools and onsite assistance.
* Respond to consumer inquiries in effective and timely manner.
* Communicate service bulletins and alerts to customers. Provide timely product performance investigation and quality reports
* Initiate and implement comprehensive technical training program for service and installation technicians.
* Administer corrective action programs, concessions and warranty claims processes for local customers.
Skills/ Qualifications
* Commitment to excellent service. Strong consumer and customer relations background.
* Detailed knowledge of HVAC products with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
* Support of HVAC Commercial Refrigeration products required.
* Support of HVAC/R products required.
* Exceptional planning, negotiating and organizational skills. Ability to successfully conduct training sessions, demonstrated communication skills providing technicians instructions and/or notices.
* Strong interpersonal skills. Must be able to compose written correspondence to address consumer complaints.
* Analytical and technical assessment skills required in order to determine training needs based on calls received for assistance and site visits.
* Ability to multi-task and switch between rapidly changing priorities.
Education/Experience
* BBA degree required and/or 10 years relevant work experience.
* Must have acquired or willing to achieve NATE service level certification in heat pump, gas and air distribution specialties.
* Proficient computer skills (Microsoft Office, Windows)
EEO Statement
Larson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employees
Job Type: Full-time
Pay: $55,000.00 - $80,000.00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Parental leave
* Professional development assistance
* Referral program
* Vision insurance
Shift:
* 8 hour shift
* Day shift
* No nights