Location: all cities,SC, USA
At? Trane Technologies TM ? and through our businesses including? Trane ?and? Thermo King , we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
**What's in it for you:?** ?
**Be a part of our mission!** ? As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.?
**Thrive at work and at home:?** ?
+ **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives - **WE DARE TO CARE** !???
+ **Family building benefits** include fertility coverage and adoption/surrogacy assistance.???
+ **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.????
+ **Paid time off,** including in support of **volunteer** and **parental leave** needs.??????
+ Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** .????
+ Learn more about our benefits here ( !??
**Where is the work:** ?
**Remote in geography:** ?
This position has been designated as Remote within geography - **candidates must reside in VA, NC or SC in order to be considered.**
**What you will do:??** ?
As a Field Service Representative, you provide technical support to our dealers and provide comprehensive technical training programs focused on improving service capability and customer satisfaction.
+ Provide day-to-day technical support to dealers via phone calls
+ Communicate service bulletins and alerts to dealers on a timely basis.
+ Support sales team with key customer relationship management.
+ Provide product performance investigations and reporting of quality and/or First Notice events.
+ Establish and conduct a comprehensive technical training program for service & installation technicians.
+ Provide timely local administration of corrective action programs, concessions, and warranty claim process for dealers.
+ Provide effective and timely response to consumer inquiries and complaints.
+ Occasional site visits and local travel for training required - limited in frequency
**What you will bring:** ?
+ Associate technical degree or equivalent experience
+ Minimum of five years field service experience working on HVAC products **required**
+ Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to:
+ DUI in the previous 5 years
+ Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
**Key Competencies:**
+ Must have a proven, detailed knowledge of HVAC products (Trane and American Standard product families preferred, and Mitsubishi), with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.
+ Ability to craft communications to technicians which convey instructions and/or notices
+ Proven skills in planning and conducting training sessions.
+ Capable of accessing technician needs based on calls for assistance, and site visits to determine training needs
+ Strong consumer and customer relations background
+ Ability to compose written correspondence to address consumer complaints
+ Ability to easily switch between rapidly changing priorities.
+ Strong computer skills & ability to manage time effectively
**Compensation:** **??** ?
Base Pay Range: $70,750 - 93,750
This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
**Equal Employment Opportunity:** ? ?
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.