Field Service Representative
: Job Details :

Position Details: --- Title: Field Service Representative --- Location: Boston, MA / Remote --- Shift: 1pm to 9pm, Monday through Friday --- Compensation: $85K to $95K + OT and company car --- Benefits: Benefits: Robust benefits package including 401K with Co. match $1 for $1 up to 6% --- Travel: 10% Position Description: Responsibilities include: Primary contact for Company customer service and repair needs ensuring that customers' equipment operates efficiently. This requires a high level of professional communication with the team, customers, management, sales, and other technical support. --- Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines. --- Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion. --- Understand and recognize the need to escalate incidents when necessary. --- Examine difficult customer issues, diagnose/resolve, recognize the need to escalate if necessary. --- Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures. --- Diagnose and solve moderately complex mechanical problems, including simple vacuum leaks. Requirements: --- Associates degree, technical /vocational training, or military experience with electronics and 2 - 5 years of related experience --- Familiar with Microsoft, HCM (Workday) or equivalent ERP product/productivity software desired. --- Sound knowledge and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment. --- Ability to identify and repair routine software and delivery system network problems. --- Diagnose and solve moderately complex mechanical problems, including simple vacuum leaks. --- Meet all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law. These vary and may include: Valid ID, DL, SSN, Criminal BG and Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare trainings.