Field Service Representative
: Job Details :

Job Title: Field Service RepresentativeReports to: Field Sales ManagerLocation: Indianapolis, IndianaGustave A. Larson is a leading wholesale distributor of HVAC, and Refrigeration (HVACR) equipment, parts, and supplies. Our business philosophy is to focus on serving the needs of our customers, with a value-added, professional, and enthusiastic attitude. The Larson Field Service Representative purpose is to undertake customer support tasks, completing on-site installations, repairs and ensure proper task management.Primary Responsibilities* Build effective relationships with customers. Provide day-to-day technical support utilizing technology communication tools and onsite assistance.* Respond to consumer inquiries in effective and timely manner.* Communicate service bulletins and alerts to customers. Provide timely product performance investigation and quality reports* Initiate and implement comprehensive technical training program for service and installation technicians.* Administer corrective action programs, concessions and warranty claims processes for local customers.Skills/ Qualifications* Commitment to excellent service. Strong consumer and customer relations background.* Detailed knowledge of HVAC products with an emphasis on application principles, installation practices, maintenance diagnostic and service techniques.* Support of HVAC Commercial Refrigeration products required.* Support of HVAC/R products required.* Exceptional planning, negotiating and organizational skills. Ability to successfully conduct training sessions, demonstrated communication skills providing technicians instructions and/or notices.* Strong interpersonal skills. Must be able to compose written correspondence to address consumer complaints.* Analytical and technical assessment skills required in order to determine training needs based on calls received for assistance and site visits.* Ability to multi-task and switch between rapidly changing priorities.Education/Experience* BBA degree required and/or 10 years relevant work experience.* Must have acquired or willing to achieve NATE service level certification in heat pump, gas and air distribution specialties.* Proficient computer skills (Microsoft Office, Windows)EEO StatementLarson is an Equal Opportunity Employer and Prohibits discrimination and harassment of any kind: Larson is committed to the principle of equal employment opportunity for all employeesJob Type: Full-timePay: $55,000.00 - $80,000.00 per yearBenefits:* 401(k)* 401(k) matching* Dental insurance* Flexible schedule* Health insurance* Paid time off* Parental leave* Professional development assistance* Referral program* Vision insuranceShift:* 8 hour shift* Day shift* No nights