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Position Description: Our Field Service Representatives experience a unique opportunity to employ their technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for performing software upgrades on diagnostic devices found in operating rooms and surgical suites, while delivering exceptional customer service. This is a great opportunity for you to advance your technical skills in the medical device industry!
This is a 100% travel position in which you will be traveling to facilities throughout the United States and will often require working evening/night shifts. Responsibilities: - Provide ongoing communication and customer support to on-site hospital staff.
- Performing software upgrades on diagnostic devices found in operating rooms and surgical suites
- Conduct routine checks and records data from product tests after installation and configuration.
- Document and submit daily data while maintaining high standards of product support quality documentation.
- Six-month commitment requiring full time availability and the ability to travel locally, regionally, and nationally for assignments.
- Complete other duties at the discretion of management.
Job Requirements: - Associate degree in biomedical or computer related field or equivalent related technical support of PC experience preferred
- Must have intermediate trouble shooting abilities in the disciplines of electronics, mechanics and electromechanical systems
- Experience as a military technician, computer technician or other complex electronics technician preferred
- Experience supporting automation equipment in a healthcare setting a plus
- A+ certification preferred
- Must be able and willing to work evening and night shifts as needed.
- Must be able to lift up to 70lbs. This position requires a considerable amount of pushing, pulling, stooping, bending and lifting
- Strong communication skills and ability to provide exceptional customer support
- Most possess a valid drivers license and reliable method of transportation to assigned sites
- Ability to clear hospital vendor credentialing requirements, including providing proof of vaccination status is required.
- Must be within 45 minutes - 1 hour of a major airport. Candidates within 30 miles of major airport preferred. Weekly travel required.
IQVIA Commercial Field Solutions takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. #LI-DNP#LI-CESIQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities. IQVIA's ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding COVID-19 vaccination status. The potential base pay range for this role is $28.00 - $30.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.