Field Service Specialist
: Job Details :

Who We Are

We have revolutionized the line-marking industry with the world's first autonomous line-marking robot for sports fields. From parks and recreation departments and high schools to major colleges and professional teams, our technology helps sports facilities worldwide save time and money painting their fields.

The Role

This job description is an overview of the roles and responsibilities of the Field Operations Engineer who will be a part of the Operations team. This team member will report to the Operations Manager and will work closely with a variety of internal teams. The success of this role will profoundly impact our customers, coordinating and installing autonomous robots.

Overview

The Field Operations Engineer will be the go-to contact for each customer in a specified region. This position is responsible for the installation of robots at customer sites and providing side-line support for teammates' customers as well. This position is built around delivering supreme customer service and support. The Field Engineer is a customer-facing role, so professionalism and excellent communication skills are a must. The Field Engineer will also coordinate with multiple internal teams, helping teammates across the country.

Territory:

Duties and Responsibilities

• Log all support and installation activity in our CRM/Support System Management.
• Perform robot installs in your territory by coordinating with customers, sales, and our supply chain.
• Provide robust on-site robot training to customer operators.
• Assist Sales with on-site field days and demos for prospects.
• Participate in trade shows for your territory, representing the company with professionalism.

Qualifications

The Field Engineer must have:

• Prior success in customer support, systems, or technical support roles.
• Ability to communicate technical and complex information, both verbally and written.
• A customer-centric mindset, maintaining professionalism.
• A strong ability to manage time and proven success while working independently.
• An affinity for technology; prior experience with a CRM system is preferred.
• Natural curiosity and creativity in creating solutions to issues.
• The ability to stay motivated and on task.
• Prior experience with, or passion for, the sports industry and sports technologies.

Requirements for the Field Engineer:

• Possess a current driver's license with an excellent driving record.
• Ability to travel and work remotely.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

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The Company will consider qualified applicants with arrest and conviction records.

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