Job Description
Responsibilities:
As an HVAC Field Service Supervisor you will handle day-to-day supervision over a team of HVAC Service Technicians. Supervision includes communication and enforcement of company procedures and policies, employee development and progressive counseling. Additional responsibilities include handling customer issues related to service, as needed.
Specific duties include:
- Monitors the skills and work performance of each assigned HVAC Service Technician to ensure team members are working up to their highest standards in all aspects of their position
- Enforces procedures to include: use of personal protective equipment (PPE), safety protocol and oversee quality service skills in all interactions with customers, reviewing third party surveys with Technicians
- Conducts ride-alongs with HVAC Service Technicians and post-service call audits on a routine basis
- Provides customer service support as necessary, responding to customer inquiries and problems in a timely manner
- Resolves excessive consumption problems
- Stays abreast of industry technological developments and conveys this knowledge to team members
- Attends District safety meetings; interfaces effectively with other internal departments
- Promotes and supports the brand
Requirements:
As an HVAC Field Service Supervisor you must be knowledgeable and professional. You must possess the ability to function equally well both in a team environment and as a leader. You must be highly detail-oriented and focused with a flexible and adaptable nature. It is important that you display excellent verbal and written communication, interpersonal, and active listening skills as well as the ability to interact effectively with both customers and coworkers.
Specific qualifications include:
- High School Diploma or Equivalent
- 3+ years related supervisory experience
- HVAC industry experience preferred; and/or related industry experience a plus
- Exceptional leadership skills a must
- Valid driver's license and ability to meet the company's motor vehicle policy