Field Service Support Engineer
: Job Details :

The Field Service Support Engineer ensures optimum operational performance for hardware related to equipment installed at the customer's site. They deliver technical service to customers including installation, relocation, repairs, and preventative maintenance.What you will do:Customer skills:- Understands how the customer uses the product- Familiarize yourself with the industry- Repairs customer equipment- Knows customer's unique requirements- Understands the cost of system failure to the customer- Knows proper customer etiquette- Proper attire and PPE- Professional customer communication skills- Protocol for office, lab, manufacturing environments- Proper exit communication about the site visitProduct skills:- Understanding of the customer's unique configuration materials and software used- Awareness of the customer's expertise, capability and willingness to do self-maintenance- Perform preventive maintenance as directed by Service Manager- Understand the value of the customer's total business to the company- Understand the value that the CSE brings to the customer- Understand the warranty and contract status of the customer- Understand and can explain the value of upgrades to the customer- Understands the company's full material portfolio and can articulate the benefits of different material offeringsTechnical skills:- Use an Oscilloscope- Proficient with various types of common hand tools- Multi-meter- Laser power meters- Vacuum gauges- Use of calipers, gauge blocks, and other precision measurement toolsBase salary, plus a profit-sharing bonus, 5-10 voluntary hours overtime a week, and excellent benefits. A cell phone, laptop, tools, mileage and all expenses reimbursed, relocation assistance on a case by case basis.