Job Description: Responsibilities:
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
- Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays.
- Ensures consistent processes, procedures and technologies are utilized across the enterprise environment.
- Understand and follow direction provided by the team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base.
- Document in detail case status and tasks / work completed with end users in the ITSM system.
- Responsible for racking and stacking of physical devices.
- Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor).
- Basic Networking troubleshooting skills.
- Perform MACD (move, add, change, delete) activities for end user LAN and voice devices.
- Connect to device console and sharing screen through Microsoft teams/Webex.
- Follow the critical incident process.
- Follow required safety protocols and complete regular trainings on safety and compliance.
Required Qualifications:
- Demonstrated background in one or more IT field technologies.
- Candidate should have 5 years combined experience and be proficient in supporting the following technologies.
- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Active Directory Administration.
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry.
- Microsoft Office 365 support and advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue.
- General knowledge/troubleshooting for Macs.
- General knowledge/troubleshooting for Networking.
- General knowledge of Microsoft Intune.
- Printers.
- Video Conferencing system support.
- Understand and troubleshoot Azure MFA.
- Desktop imaging.
- Strong customer service skills.