Responsibilities for this position may include but are not limited to:
- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, and Video Conferencing systems.
- Responsible for daily support to field locations in the surrounding area; requiring extensive travel and some overnight stays
- Ensures consistent processes, procedures and technologies are utilized across enterprise environment.
- Understand and follow direction provided by the team leads and managers of different products and towers.
- Document recurring issues in the Knowledge Base
- Document in detail case status and tasks / work completed with end users in the ITSM system
- Responsible for racking and stacking of physical devices
- Installing new ethernet cabling (Mass cabling requirements to be handled through a vendor)
- Basic Networking troubleshooting skills
- Perform MACD (move, add, change, delete) activities for end user LAN and voice devices
- Connect to device console and sharing screen through Microsoft teams/Webex
- Follow the critical incident process
- Follow required safety protocols and complete regular trainings on safety and compliance
Required Qualifications:
- Demonstrated background in one or more IT field technologies: Candidate should have 5 years combined experience and be proficient in supporting the following technologies:
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- Mobile Device Management and Mobile Web Apps, iOS, etc.
- Active Directory Administration
- Windows 10 Operating System advanced troubleshooting; proficient using Windows registry
- Microsoft Office 365 support and advanced troubleshooting.
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
- General knowledge/troubleshooting for Macs
- General knowledge/troubleshooting for Networking
- General knowledge of Microsoft Intune
- Printers
- Video Conferencing system support
- Understand and troubleshoot Clienture MFA
- Desktop imaging
- Strong customer service skills