Job DetailsJob LocationCharlotee, NCPosition TypeFull TimeEducation LevelHigh SchoolSalary Range$25.15 - $38.25 HourlyTravel PercentageRoad WarriorJob ShiftAnyJob CategorySkilled Labor - TradesDescriptionJob Title: Field Service TechnicianReports To: Service and Quality Manager FLSA Status: Non- ExemptSUMMARY This position provides technical expertise in repairing, installing and testing equipment manufactured and/or sold by the company. In addition, the position provides or schedules excellent repair, preventative maintenance and installation services to customers within the assigned territory. The functions of a Field Service Technician will be performed under little or no supervision in a timely manner and with acceptable quality.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Travel to assigned customer-based territory in company-provided work vehicle or air travel.
- Make proactive outbound calls to your customer base, ascertain their needs and advise them on service, equipment or parts purchasing by:
- scheduling site-visits to audit equipment, meet with Maintenance & Plant personnel & sell spare parts
- obtaining & coordinating information with aftermarket, engineering, shop and sales departments.
- creating quotations & promoting Aftermarket parts & service
- Establish & maintain industry contacts that lead to sales
- Maintaining up-to-date working knowledge of the customer's industries and their products and services
- Meeting established sales goals and quotas
- Troubleshoot and diagnose equipment malfunctions using test instruments and repair tools
- Provide technical support to customers and other field technicians
- Complete various reports such as Service Reports, timesheets, expense reports and parts lists in a timely, accurate and legible fashion
- Entry of sales and service information into Global Shop from remote laptop
- Provide log of sales and service visits to manager on a weekly basis
- Maintain an acceptable driving record and an organized work vehicle with necessary tools, manuals and parts required to provide efficient repairs and installations
- Assists other departments as required and other duties as assigned
Knowledge, Skills and Ability Requirements:
- Complete working knowledge of PPM Tech products, processes and procedures or ability to obtain quickly
- Proven sales experience in maintaining and surpassing established sales goals
- Ability to speak effectively and professionally with customers one-on-one and discuss technical matters
- Mechanically inclined to provide hands-on or expert direction when needed for the repair, maintenance, and operation of PPM Technologies products.
- Proficient with MS Office: Word, Excel, PowerPoint, Outlook & Access
- Strong communication skills, orally and in writing.
- Ability to read/interpret technical drawings (AutoCAD, blueprints, etc.)
- Ability to be resourceful in looking for solutions to overcome any issue
- Ability to travel extensively with trips lasting up to 2 weeks at a time.
- Acceptable driving record with the ability to travel extensively with little notice prior to travel
- Ability to sit for long periods of time for automobile travel
- Must be able to work on-call either by telephone for on the job as business need requires including nights, weekends and holidays
- Must either have or be legally able to obtain a valid passport for occasional international travel
- Must show good initiative, organization and follow-through.
- Must work well within a team and at the same time be able to make independent decisions.
SUPERVISORY RESPONSIBILITIES This job has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High School diploma or equivalent is required. Minimum three to five years sales and service-related experience or have demonstrated knowledge, skills and abilities to perform the above-mentioned tasks preferred. Previous experience selling or servicing in a manufacturing plant preferred. OTHER SKILLS AND ABILITIES PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. WORKING ENVIRONMENTTraveling sales and service technician covering a regional area.