Field Service Tech (MidWest)-Hybrid Position
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All Jobs > Field Service Tech (MidWest)-Hybrid PositionField Service Tech (MidWest)-Hybrid PositionWFH Flexible â ¢ Midwest Area, PA â ¢ SIM GroupFull-timeDescriptionWe are seeking a dedicated and skilled technician to service and maintain laundry and kitchen chemical equipment. This positionrequires 75% travel to service locations. The ideal candidate will have a strong technical background, be detail-oriented, and demonstrate an ability to troubleshoot and repair complex equipment. In addition, respond to customer inquiries and issues via email, phone, or chat in a friendly and professional manner.RequirementsESSENTIAL DUTIES & RESPONSIBILITIES:Install, maintain, and repair laundry and kitchen chemical equipment.Diagnose and troubleshoot issues with equipment to ensure minimal downtime.Provide training and guidance to clients on the proper use and maintenance of equipment.Maintain a record of all service and repairs, ensuring detailed documentation in the CRM.Keep an organized inventory of parts and equipment.Collaborate with other departments, such as product development and sales, to provide valuable customer insights and contribute to product improvements.Ensure all safety protocols are followed during servicing and installations.Respond to emergency breakdowns and service calls in a timely manner.Travel to various service locations as required.Maintain a deep understanding of product offerings and their functionalities. Stay up to date with product updates and changes to provide accurate information to customers.Assist in developing and delivering training materials and webinars for customers to maximize their understanding and use of our products.Receive incoming calls, emails, and chats from end users, distributors, and commercial sales team and provide diagnostic support on product and services.Escalate calls as needed to engineering or quality team for more in-depth technical/diagnostic assistance.Create quality cases, issue RMA's, communicate diagnostic results and document appropriately in the CRM.All other specific duties and assignments as directed by CEG or SIM manager.KNOWLEDGE / SKILLS / ABILITIES:Excellent verbal and written communication skills.Proficient in Microsoft Office Suite or related software as well as experience with ERP software.Ability to learn.Ability to work independently and to anticipate work needs and interact professionally.Excellent organizational skills and attention to detail.Ability to follow verbal and written instructions.QUALIFICATIONS / PRIOR EXPERIENCE:Technical proficiency related to the maintenance and repair of equipment.Ability to read and understand equipment manuals and technical diagrams.Strong problem-solving and analytical skills.Good communication and interpersonal skills.Ability to work independently and as a part of a team.Empathetic and patient demeanor when dealing with customer inquiries.Proven experience in tech support or a related role.Requirements:Clean background check.Willingness to travel up to 50% of the time.Previous experience in laundry or kitchen equipment servicing. (Not required)Ability to lift heavy equipment and tools. (50 lbs+)WORK ENVIRONMENT:The work performed is conducted in a climate-controlled facility.Prolonged periods sitting or standing at a desk and working on a computer.#J-18808-Ljbffr