Field Service Technician - Austin, TX
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Field Service Technician - Austin, TXApply now »Date: Dec 18, 2024Location: Austin, TX, US, 78721 Solon, OH, US, 44139Company: Hubbell IncorporatedJob OverviewThe Field Support Technician will provide a high level of customer service in field installation, DCUUpgrades, andtroubleshooting complex issues. The Field Technician will resolve issues supportingAclara's Network Control Computer, Data Collectors (DCU), client meter endpoints (MTUs), and sitesurveys. The Field Technician is responsible for meeting all of our contractual service level agreementsfor the work they are assigned. They will provide timely support and resolution to our customers' supportrequests. The Field Technician will work with the customer in person to hear their concerns and build astrong relationship.In addition, Field Support Technicians have the responsibility of performing spectrum analysis forpotential and existing clients. They will also support engineering on projects requiring specializedsupport. The technician will also run specialized equipment (Bird Analyzer) to find Real-time faults inthe field.A Day In The Life+ Every day at Hubbell is different and you'll contribute in many ways. On any given day, you'll make a difference by:+ Install, troubleshoot and perform maintenance on Data Collection Units (DCU) and Meter Transmitter Units (MTU).+ Perform site survey and spectrum analysis as requested.+ Troubleshoot and maintain handheld software and hardware.+ Troubleshoot customer backhaul connections (Ethernet, Cell, Fiber Optics, WiFi). The technician will, at times, work directly with Verizon, Sprint, AT&T, or Aclara Hosting Support to resolve these communication issues.+ Work closely with Technical Support, Engineering, Account Management and Customer Contacts.+ Generate Field/DCU procedures for troubleshooting and equipment diagnosis.+ Ensure compliance in meeting maintenance agreements through timely response and resolution.+ Keep detailed notes and track customer issues through Customer Relationship Management (CRM) system. This includes providing field reports on the completion of job assignment.+ Follow all safety guidelines and complete specified training, i.e. OSHA 10-hour certification, Department of Transportation Certification, Vehicle Safety Checks, and follow proper traffic control procedures.+ Produce reports for installation and maintenance issues.+ Coordinate and communicate design deficiencies, customer concerns and quality problems to Field Services Manager.+ Provide specialized support to new products being added to the Aclara product line.What will help you thrive in this role?Required+ Minimum of a High school diploma or equivalent.+ 3 or more years related experience and/or training in field technical support; or equivalent combination of education and experience.+ Valid driver's license that is not under or pending suspension and must meet the required qualifications within the Company's drivers' policy.+ Intermediate knowledge of Microsoft Office.+ Solid command of the English language and its proper use.+ Ability to meet deadlines and thrive in a constantly changing work environment.+ Outgoing, personable, and enjoy working directly with customers and coworkers.+ Advanced written and verbal communication skills.+ Ability to communicate detailed technical information to an audience with various levels of technical understanding.+ Self-motivated and able to work effectively alone as well as part of a team.+ Ability to handle multiple tasks and to work independently while following field procedures.Preferred+ 2-year technical or Associates degree.+ Experience working with electric, water, or gas utilities.+ 2 or more years of customer interfacing experience.+ Prior field work experience.Physical Demand+ Ability to lift 75lbs consistently.+ Ability to travel up to 90% via air or ground.+ Able to work on roof tops and utilize a pulley system to move material to the roof top.+ Climb vertical ladders to access roof tops and water tower installations.+ Operate bucket trucks or lifts and install equipment on poles/towers/rooftops.+ Work at heights that can exceed 150' from the ground.+ Ability to work in extreme weather conditions.#LI-KH1Hubbell IncorporatedHubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.Hubbell Utility SolutionsHubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications. HUS provides the critical components that allow the grid to reliably transmit and distribute energy, as well as the communications and controls technologies to make the grid smarter and more flexible.Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.