Field Service Technician, Chryso - New England, REMOTE, Construction Chemicals
: Job Details :

Field Service Technician, Chryso - New England, REMOTE, Construction ChemicalsWith safety as the top priority, the Field Service Technician (FST) is responsible for installation, maintenance, and repair of equipment. Performs troubleshooting services to aid customers in resolving issues and help achieve maximum potential from our solutions. Will be the primary representative at the concrete manufacturing plant. Will install and maintain admixture dispensing systems for each Ready-Mix producer.The FST will be required to interface regularly with plant management, batch plant operator and personnel. Based at home, the candidate will spend approximately 80% of their time as the only GCP/Chryso employee at the customer sites, thereby requiring candidate to work independently. Schedule flexibility is required. Field visits may be scheduled late at night and/or very early in the morning.Installation, Maintenance and RepairTechnical work pertaining to admixture dispensing equipment includes, but is not limited to installation, preventive and scheduled maintenance, calibration, and emergency and service repair.Coordinate problem resolution with other employees as needed, always serving as the local liaison and first line of contact to the customer.Customer Relations:Assist Field Sales Representatives in winning and maintenance of customer contracts by building and maintaining professional relationships with customers through regular site visits.Regular site visits to check on admixture levels and customer needs.Must have sound judgment, excellent communication and time management skills, and the ability to represent the company with customers in a professional manner.Understand the impact of customer satisfaction to achieve corporate goals.Planning & Scheduling of Dispenser Service Work:An independent self-starter who possesses the ability to diagnose and determine requirements, plan and schedule daily, weekly, and monthly events in accordance with the needs of the company and the customer.Interact directly with internal as well as external customers daily and demonstrate organizational skills, planning skills, customer orientation, and project management skills.Responsible for managing Ë response time' consistent with customer expectations or agreement.Must be on continuous call to respond to customer requests for assistance; diagnoses and solves technical problems, providing on-site assistance to customer locations for proper application of our equipment/products.Equipment Service Administration:Proficient with computers in order to order equipment, manage warehouse part re-stocking, complete expense reports, ensure Service Management System compliance, schedule preventative maintenance and calibration, actively control expenses, and demonstrate stewardship of company resources.Other Duties:Complete all safety training and observe all safety procedures, both of Saint-Gobain and those of host companies.Develop a solid understanding of the concrete industry, particularly the operations of a concrete plant.Recommend modifications and product changes to improve reliability of equipment.Work with R&D providing input to new system designs or researching/testing concepts of operation of new parts and providing input to improve reliability and performance.REQUIRED QUALIFICATIONS:High School Diploma or GED.6+ years' experience in mechanical/engineering work (1 year of education beyond high school counts as 1 year of experience).Experience with computer systems configuration, mechanical systems, pneumatic systems, 12/24-volt DC electrical systems, and hydraulic system principles.Ability to learn new technology and processes quickly.Strong verbal and written communication skills.Organized and detail-oriented, particularly about maintaining records.Hands-on electro-mechanical aptitude.Experience with hand tools, power tools, meters, and gauges.PREFERRED QUALIFICATIONS:Experience in field service type work/trailer hauling.Working knowledge of the Ready-Mix Concrete industry.ADDITIONAL REQUIREMENTS:Must be able to lift 50 pounds.Must be able to wear a respirator and comply with facial hair policy for respirator users.Must be able to comply with DOT requirements for a Non-CDL commercial motor vehicle driver medical certification exam; drug screen, background check (safety performance and driving record).Flexible work hours, overnight travel.Ability to respond to short notice project work and emergency service calls.#J-18808-Ljbffr