Field Service Technician I
: Job Details :

The Field Service Technician I is responsible for the service, installation, conversion, upgrade, and preventative maintenance of all AGS gaming equipment. This is an entry-level position and does not work standard, set hours as work activities may occur throughout a 24-hour day, 7 days a week, including holidays. This position reports to the Regional Service Manager or Field Service Supervisor.ResponsibilitiesPerforms preventative maintenance and general maintenance on AGS gaming equipment.Completes all reports and paperwork in a timely manner.Performs technical procedures on both slot machine and table game equipment.Troubleshoots and repairs service incidents in a timely manner and escalates as necessary.Keeps parts inventory current.Participates in a weekly on-call rotation with other technicians in territory.Provides best in the business  customer service.Adheres to all safety guidelines during work hours, as set forth by AGS.Skills/RequirementsHigh School diploma or GED required.Must be at least 21 years old.Current driver's license and vehicle insurance is mandatory.Entry level; gaming experience is not necessary, but is a plus.Must have 2 years' experience in electronics and/or computer networking.Requirement to obtain licensing approval by tribal and/or state gaming regulators.Basic computer skills required; may need to use all tools from Microsoft Office suite (primarily Word, Excel, Outlook).Understands basic AC/DC electronics.Basic understanding of computer networking.Sound problem-solving skills, organizational skills, and attention to detail.A flexible schedule may be required, with the ability to work early mornings, nights, weekends, and holidays as needed.Physical Requirements / Work EnvironmentThe physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand, walk or sit for long periods of time and perform repetitive motion type tasks regularly.Ability to regularly lift and/or carry up to fifty (50) pounds, push and/or pull up to two hundred (200) pounds with or without assistance.While performing the duties of this job, the employee is regularly exposed to bending, twisting, climbing, reaching, and squatting.While performing the job functions of this position, the employee frequently works near powered motor vehicles, power tools, and automated assembly fixtures.While performing this position, the employee regularly uses manual and powered hand tools (electric, battery operated, and/or air powered).Ability to work in a non-climate-controlled environment.While performing the job functions of this position, the employee will be required to operate a personal or work assigned vehicle. Must be able to drive long distances when needed.Note: All offers are contingent upon successful completion of a background check, drug screen, and human performance evaluation (HPE).Job SnapshotLocation: Niagra Falls, New YorkJob Type: Field Service/CSC/TACDate Posted: 11/19/2024About UsAGS (NYSE: AGS), headquartered in Las Vegas, operates globally, creating a diverse range of entertaining gaming experiences for players worldwide. Our roots are firmly planted in the Class II Native American gaming market, but our customer-centric approach and growth have propelled us to become a leading all-inclusive commercial gaming supplier.Our offerings include:High-performing Class II and Class III slot products.Real-money gaming platforms and content.Highly rated social casino solutions for operators and players.Best-in-class service.We pride ourselves on an award-winning employee culture, setting us apart from other gaming equipment suppliers. Our accolades include being named to the prestigious Ë Best and Brightest Companies to Work For in the Nation' and Ë Atlanta's Best and Brightest Companies to Work For' for seven consecutive years (2017-2023). Additionally, we've secured titles such as Ë Top Workplaces Nevada', Ë Top Workplaces Atlanta', and the Glassdoor Employees' Choice Award 2020 for Best Places to Work based on confidential, unsolicited employee reviews. For more information, visit . Connect with us on LinkedIn, Facebook, and Instagram.#J-18808-Ljbffr