Location: Modesto,CA, USA
Description
Field Job title:
Field Service Technician
Location:
Modesto, CA
Reports to:
General Manager
Summary of the position:
We are seeking a skilled Field Service Technician to join our team. The ideal candidate will be responsible for service support of compressed air equipment to customers in the assigned territory. Develop expertise in the maintenance and repair of compressed air systems. Serve customers with diagnostics, troubleshooting, maintenance, repair, and installation of all makes of stationary air compressors and additional compressed air system components. Document all service visits and generate reports with action items. Support training for customers, distributors, and employees.
Duties and responsibilities:
* Daily travel to customer sites, occasional overtime, and sporadic on-call emergency service is required to meet customers' needs.
* Provides technical assistance on equipment start-ups, installations and repairs of compressed air systems including hands-on work to assure equipment operates to customer's requirements.
* Serves as technical support for customers and sales team, as needed.
* Documents service and installation activities by completing work orders for each job, maintenance checklist and daily time sheets in a timely manner.
* Increase HGAP's customers' awareness of how products, services, and solutions (preventive maintenance, audits, etc.) can benefit their operations.
* Maintains rapport with customers by addressing complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements.
* Ensures proper operation of compressed air equipment by completing preventative maintenance requirements and inspections on a wide variety of compressors, refrigerated dryers, desiccant dryers, and additional compressed air components.
* Works with Service Coordination team on identifying parts and supplies necessary to complete assigned service repairs.
* Conduct safety assessments of a continuously changing working environment.
* Submit expense reports, timesheets and other assigned documentation as required.
* Follow all Environmental Health and Safety policies and procedures.
* Communicate customer feedback to service management team as needed.
* Drive field concerns to closure in a timely manner
Education:
* High School diploma or equivalent
* An associate degree preferred, not required.
* Technical Trade School preferred, not required.
Professional Experience:
* 1 + years of technical training or equivalent experience installing and troubleshooting compressed air dryer systems.
* Experience with rotary screw Oil Free Compressors a plus
* Demonstrated success in technical training.
* Experience with industrial product manufacturing and processes
* Strong verbal and written communication skills
* Must be able to engage and communicate effectively with all levels of the organization.
* Strong grasp of Microsoft office required.
* Ability to read and understand schematics.
* Ability to work independently or on a team.
* On time to all meetings / appointments / and scheduled engagements
* Diligent to work habits.
* Dedicated to completion of responsibilities.
* Willing to accept responsibilities within a team environment.
Position Requirements:
* Employee will use company provided tools and equipment and will be required to travel to attend company provided training.
* Must possess a valid driver's license for a minimum of 12 months, with no major or frequent traffic violations including, but not limited to: DUI in the previous 5 years, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.
* This position requires working in diverse conditions including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards.
* This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move weight limits in line with the safety policy.
Direct reports: N/A
The successful candidate is responsible for complying with Hitachi's Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.
This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.
Hitachi Global Air Power US, LLC is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.