Location: Midland,TX, USA
At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
JOB RESPONSIBILITIES:
* Provide service and customer support during field visits or dispatches
* Tie workflow to schedule
* Manage all on site installation, repair, maintenance, and test tasks
* Diagnose errors or technical problems and determine proper solutions on equipment.
* Produce timely and detailed service reports
* Document processes
* Operate vehicle in a safe manner and use field automation systems
* Follow all company's filed procedures and protocols
* Cooperate with technical team and share information across the organization
* Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
* Build positive relationship with customers
JOB REQUIREMENTS:
* High School diploma and/or equivalent in work experience
* Excellent interpersonal skills, proficient in oral and written communications
* Assembly experience preferred
* Basic reading skills. Must be able to follow directions
* Ability to troubleshoot, test, repair, and service technical equipment
* Ability to perform work accurately and thoroughly
* Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
* Ability to work flexible shifts and to adapt to changing work schedules
* Familiarity with mobile tools and applications.
BENEFITS:
* Competitive Salary + bonus
* 401(k)/ Retirement savings
* Comprehensive Benefits (medical, dental, vision, life and disability coverage)
* Career growth opportunities
* Friendly work environment
* Paid vacation/holidays
Responsibilities:
* Install and repair HPS systems
* Handle installation, troubleshooting, and commissioning of HPS trailer-mounted units
* Respond to equipment breakdowns
* Conduct on-site repairs
* Perform preventative maintenance
* Advise on equipment upgrades
Requirements:
* Proven work experience as an HPS Field Service Technician
* In-depth knowledge of electrical, mechanical, hydraulic/pressure, and centrifugal pumps
* Detailed knowledge of PLC and SCADA/HMI codes
* Experience with calibration devices and field metering equipment
* Advanced troubleshooting skills
* Excellent communication and interpersonal skills