ABOUT THE ROLE The production service team ensures customer issues are addressed to the customer's satisfaction in a timely manner in accordance with Cavco warranties and commitments. Ensuring ongoing customer loyalty and brand support is a key driver of production service team success.The Production Service Technician resolves customer issues on site at times identifying and addressing the defect issues themselves within Cavco's warranties and commitments. He/she assists customers with understanding their product purchase. This role may work independently or under direct supervision executing specific process steps under continuous quality review and coaching as needed.ESSENTIAL DUTIES & RESPONSIBILITIES
- Installs and repairs Cavco products, and performs on-site post-installation repair, calibration, and maintenance as scheduled or required, applying knowledge of electronics, electrical circuits, and appliances.
- Checks work orders and related manuals, blueprints, and schematic diagrams to determine tasks to be performed and tools, equipment, and parts needed for installation of repair assignment.
- Discusses assignment with customer's representative and inspects installation site to verify that electrical supply wires, conduit, switches, and circuit breakers are installed according to specifications.
- Tests electrical components, such as wiring, switches, and relays, using testing instruments, and replaces faulty components, using hand tools.
- Conducts routine preventative maintenance according to established guidelines and schedules.
- Insures that Cavco products meet defined specifications
- May train customers in operation of equipment.
- May repair faulty printed circuit boards.
- May be on-call and perform emergency repairs during off-business hours.
MINIMUM QUALIFICATIONS
- High school graduate with some college
- 2 - 4 years previous relevant, related experience
- Demonstrate the ability to anticipate and solve practical problems or resolve issues
- Demonstrated in-depth customer service history
- Effective ability to communicate orally or in written form effectively with co-management, internal, and external customers
- Ability to work in a fast pace environment Attention to detail