I am working directly with one of the leading Electronics and Power products client based out in Columbus OH, Des Moines IA, Hermiston OR and they are hiring Technicians for Permanent/ Direct hire role.
Below is the job description for this role so apply on this role or send me your resume at ...@mastechdigital.com or call me at #412-###-#### and I'll reach out to you for an interview.
Interview mode: MS Teams only 1 round required
You will get a competitive salary along with benefits, Overtime and mileage expenses to and from the house will also be paid.
Job Titles: Field Service Technician
Location: Columbus OH, Des Moines IA, Hermiston OR
Duration: Permanent/ Direct hire
Role Summary:
Technicians will be supporting large Data Centers in the area working on 3 Phase / 480 Volt battery backup cabinets with preventative maintenance, troubleshooting and emergency calls. He/ She will likely be supporting the surrounding area only but will be required to travel to other sites as needed.
- Perform service support activities, troubleshoot and repair single and three phase uninterruptible power supplies and peripherals to internal and external customers.
- Schedule technical sales or service support for customers including emergency service calls.
Responsibilities:
- Perform on-site customer service of power quality products including start-up service, preventative and remedial maintenance field modification, and testing.
- Provide technical support to internal and external customers, including third party service organizations and end users.
- Inspect, test, and document failed products, components, and systems, prior to their return to the factory to determine defects and/or operational status.
- Schedule and provide emergency technical support and field service on an on-call basis.
- Identify, evaluate, and repair routine product failures. Identify and escalate non routine product failures to Supervisor.
- Recommend service product offerings to customers based on customer preferences and for the long-term maintenance of the capital investment (e.g., recommend battery upgrades).
- Troubleshoot malfunctions to a board level in an UPS system with minimal guidance.
- Maintain service records and documentation of services provided. Develop and deliver detailed documentation on the analysis of issues associated with the repair or inspection of UPS and/or energy storage equipment.