Job Title: Field Service Engineer
Department: Service
Reports To: Regional Service Manager
SUMMARY:The Field Service Engineer is responsible for the installation, troubleshooting and repair of CHIRON Group CNC machining centers with total customer satisfaction in mind and ensuring the users of Chiron machines are satisfied with its performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Troubleshoot and repair CNC machining centers.
- Setup, install, and commission of CNC machines and install retrofits.
- Conducts training on the operation and maintenance of CNC machining centers.
- Assures machine performance to the OEM specification.
- Renders technical advice and acts as a trusted advisor to customers.
- Provides detailed reports upon completion of service jobs.
- Maintains good communication with Service Department personnel both remote and at the headquarters in Charlotte, NC.
- 100% nationwide travel including some travel to Canada, Mexico and Germany.
- Works nights and weekends if necessary.
QUALIFICATIONS:
- Advanced understanding of mechanical and electrical troubleshooting techniques on CNC machining centers.
- Ability to read mechanical drawings and electrical schematics.
- Decision maker with positive attitude and ability to multi-task.
- Intermediate computer skills and Basic Microsoft Office (Word, Excel, Outlook) skills.
- Self-motivated, customer-centric.
- Strong communication skills, both verbal and written.
EDUCATION and/or EXPERIENCE:
- High School diploma or equivalent required.
- Minimum of 10 years experience troubleshooting and repairing up to 5-Axis CNC machining centers required.
- Experience working on CHIRON machining centers, Fanuc or Siemens Control desired.
- Valid drivers license/passport required.
PHYSICAL DEMANDS:
- To perform this job successfully, the physical demands listed are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand; use hands to grasp or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, bend, twist, crouch, or crawl; and talk and hear. The employee is occasionally required to walk, sit, climb or balance. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.