Location: Newark,NY, USA
Who are we:
Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!
Field Service Technician, Electrical
Description:
A Field Service Electrician is responsible for providing repair services on Heidelberg equipment located at the customer's business. The tech is required to have a basic understanding of electrical systems and components, as well as a fundamental understanding of the tools and processes required to complete system maintenance and repair activities.
Field Service Electricians are responsible for delivering high quality service and customer satisfaction, as well as working well with the team and providing support/coverage as per business needs.
While the technical aptitude of our technicians is vital, customer service is the cornerstone of our business. As a Heidelberg technician, you will be expected to deliver personalized, consistent, proactive, and competent support to our customers.
Skills Required
* Must have ability to understand electrical circuitry, concepts and read wiring diagrams
* Must have ability to interpret schematic drawings, diagrams, and printed instructions to assist in troubleshooting and resolving electrical/mechanical problems on proprietary Heidelberg equipment.
* Be able to provide clear and concise reports relating to technical clarification topics
* Basic Computer skills
* Excellent customer relationship skills
* Know and understand how test equipment works. Knows when, where, and how to use it. Knowledge and skills required, but not limited to, the following:
* Volt/ohm/amp meter (multimeter)
* Current probe
* Megohmmeter
* Thorough understanding of AC & DC circuits
* Proficiency in programming and troubleshooting techniques for electrical/electronic systems.
* Working knowledge of personal computers with Microsoft operating systems
* Knowledge of servos and related controllers including hydraulic and pneumatic, temperature controls
* Utilize a variety of tools such as: hand tools, power tools
* Troubleshoots electrical problems including, but not limited to: PLC systems, VFDs, power circuits, relay logic systems, etc.
Primary Duties are as follows:
* Troubleshoot electrical circuits/ electronic problems on Heidelberg Printing Presses, Color Measurement Systems, basic computer networks and Accessories/Peripheral systems, includes hardware and software
* Use electronic testing equipment, wiring diagrams and applications/tools available on the company's laptop.
* Escalate verbally and via email difficult to solve problems to the technical support group in a timely manner.
* Work with the installation team to install and commission new equipment
* Use product knowledge to communicate clearly, verbally and written, both internally and externally
* Complete all paperwork in a timely manner (i.e., expenses, time sheets, escalation reports, online training courses, car maintenance.)
* Work with the installation team to install and commission new equipment
* Maintain customer satisfaction by troubleshooting, repair and if necessary, escalation of ongoing technical issues in a timely manner.
Minimum Qualifications:
* Associates degree, vocational apprenticeship, or job-related work experience 3-5 years minimum
Travel:
* This position requires travel to customers sites covering the East Region but not limited to this area, the position includes a company vehicle. When traveling outside of this geographical area all airfare, hotels and per diem are supplied.
* Travel is required (67 to 100%)
ADA: Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
OSHA: Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.
EEO/AA Statement: Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.
Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.