My client is seeking an experienced Field Service Technician to add to their growing team. They will be responsible for troubleshooting, PM calibrations, and testing of their in-house built machines. They are seeking detailed oriented professionals which have a commitment to product and customer success.
Client Details
My client has been in business for 70+ years and has partnerships with organisations such as NASA, SpaceX, and Raytheon. Their in-house solution is a Welding Machine provides capabilities which is the pinnacle of success in the Aerospace and Defence Markets.
Description
The key responsibilities of the Field Service Technician will be:
Responsibilities:
On-site Troubleshooting and Repairs:
- Conduct on-site diagnosis and troubleshooting of welding machine issues.
- Perform timely and efficient repairs to ensure minimal downtime for customers.
- Collaborate with customers to identify and address specific technical challenges.
Preventive Maintenance:
- Develop and implement preventive maintenance schedules for welding machines.
- Conduct routine inspections to identify potential issues and proactively address them.
- Provide recommendations for optimizing machine performance and longevity.
Customer Training:
- Deliver comprehensive training sessions to customers on the proper use and maintenance of welding equipment.
- Provide guidance on best practices to optimize machine performance.
- Address customer queries and concerns during training sessions.
Documentation and Reporting:
- Maintain detailed records of service activities, including repairs, maintenance, and customer interactions.
- Prepare accurate and timely service reports for internal and external use.
- Communicate effectively with the technical support and engineering teams to provide feedback on recurring issues and potential product improvements.
Customer Support:
- Establish and maintain positive relationships with customers by offering exceptional service.
Profile
The successful Field Service Technician will have the following:
- Experience in a Industrial Manufacturing Environment
- Experience with Electrical Wiring and AC/DC Circuits
- Experience with PLC would be highly desirable
- Flexibility to Travel
- Excellent Communication skills with customers
Job Offer
My client can offer the following:
- Competitive hourly wage with overtime potential
- 20% travel bonus on pay
- Cover 85% of Healthcare
- 6% Match on 401k
- Company vehicle provided
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