Field Service Technician
: Job Details :

We heard you knock!Masonite is now proudly part of Owens Corning. Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our four integrated businesses - Roofing, Insulation, Doors, and Composites - provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit .We are seeking a skilled and adaptable Engineering Technician to join our Advanced Product Development team.In this hybrid role, you will dedicate approximately 30% of your time to performing field service technician duties and the remaining 70% supporting our engineering product development initiatives.You will work closely with electro-mechanical product design engineers and other departments within the MIC to bring innovative solutions from concept to reality, providing valuable technical support throughout the development process.To be successful, you must enjoy problem solving, being hands on, and working with internal and external customers/stakeholders.Key Responsibilities:Field Service Technician (Around 30% of the time):Diagnose, troubleshoot, and resolve technical issues with door systems in the field, providing hands-on support to ensure smooth operation of our products.Supplement customer support team for remote troubleshooting, advanced problem solving and support.Support creation and maintaining of a troubleshooting guide and playbook.Support the continuous improvement loop by regularly updating documentation based on experiences with the product and customer feedback.Collect field data and feedback from customers to communicate to the Engineering team for product improvements.Engineering Technician (Around 70% of the time):Collaborate closely with electro-mechanical product design engineers to assist with the design, prototyping, and testing of new products.Assemble, calibrate, and validate prototypes, ensuring that they meet design specifications and functional requirements.Perform detailed testing of electro-mechanical components, recording data, and preparing reports for analysis by the engineering team.Support the transition of products from development to production by developing and refining assembly instructions, test procedures, and technical documentation.Maintain and organize laboratory equipment, tools, and materials to support a smooth workflow in the development environment.Create and update technical documentation, such as schematics, assembly instructions, and test procedures.Provide technical insight and suggestions for design improvements to enhance product performance, manufacturability, and cost-effectiveness.Qualifications:Associate degree or higher in Engineering disciplines of Electrical/Mechanical Engineering, or a related field; or equivalent experience.Preferred Skills and Experience:Experience as working in a customer facing technical support and troubleshooting role.Experience with prototype assembly, testing, and technical documentation.Some experience with test methods and test standards (ASTM, ANSI, WDMA, etc.) of engineered components (performance, environmental, regulatory testing).Familiarity with the product development lifecycle and quality control processes.Knowledge of mechanical or electrical systems and an aptitude for learning new technologies.Proficiency in using engineering software and tools is a plus.Strong troubleshooting skills and the ability to work independently in the field.Excellent communication skills to interact effectively with customers and internal teams.Provides leadership, discipline, and support to ensure the highest level of Safety, Housekeeping (5S), and professionalism within the testing department.Experience working in a cross-functional team environment.Ability to travel up to 20% of the time to support field service operations.#LI-DB1 #LI-ONSITWe Help People Walk Through WallsWe respect the privacy of candidates for employment. Our Masonite Applicant Privacy Policy sets forth in more detail our privacy practices, including, without limitation, our collection and usage practices, of your personal information when you apply for a position with a Masonite entity.#J-18808-Ljbffr