Field Service Technician needed for a full-time, permanent opportunity with Yoh's client located in Charlotte, North Carolina.Pay Rate:$30-$32 per hourJOB TITLE: Field Service Technician STATUS: Full-Time, non-exempt AREA: Finishing JOB DESCRIPTION: The Field Service Technician reports to the National Service Manager of the Finishing Business Unit and is responsible for installing equipment and investigating and troubleshooting technical problems. The position interacts mainly with the customers but also across the community as well as with outside businesses and individuals. RESPONSIBILITIES:
- Installs new or modified equipment at customer's facility ensuring full functionality according to specifications.
- Analyzes performance reports and documentation from customers and field representatives and inspects malfunctioning or damaged product to determine the nature and source of the problem and determine corrective actions or recommends spare parts replacements.
- Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
- Provides on-site technical assistance to help troubleshooting and repair equipment.
- Maintains records of performance reports
- Develops service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
- Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers.
- While in the office, provide phone support to customers calling the Customer Service hotline, logs calls and collets data inside the database and CRM.
REQUIREMENTS:
- 1+ years of experience in a manufacturing environment
- High school or GED required, Bachelor's preferred
- Experience with installation, troubleshooting and repair of manufacturing equipment.
- Self-starter, decision maker, problem solver, and analyst
- Attentive to details but able to make time to think and improve
- Manage concurrent tasks and responsibilities
- Excellent oral and written communication skills
- Customer Service oriented
- Ability to multi-task, troubleshoot, able to work in a fast paced environment
- Strong prioritization based on urgency and time management skills
- Manage concurrent tasks and responsibilities
- 75+% travel anticipated
- Solid experience dealing with mechanical repair
Get Hired, Apply Now!Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Visit to contact us if you are an individual with a disability and require accommodation in the application process.For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.