Field Service Technician, Remote Northeast Region: Ohio, Pennsylvania, Maine, Heil Environmental
: Job Details :

Field Service Technician, Remote Northeast Region: Ohio, Pennsylvania, Maine, Heil EnvironmentalEnvironmental Solutions Group encompasses industry-leading brands â Heil Environmental, Marathon, Bayne, The Curotto-Can, 3rd Eye, Soft-Pak, and Parts Central â to create a premier, fullyintegrated equipment group serving the solid waste and recycling industry. Our mission, Improving Lives, drives us to make a significant difference, both in the marketplace and in the lives of our employees and their communities.Remote: Remote Northeast Region: Ohio, Pennsylvania, MaineReports To: Field Services ManagerDepartment: Field ServicePOSITION SUMMARY:Primarily responsible for providing or coordinating equipment start-ups, demonstration, and promotional services to our customers in the form of new and existing equipment demonstrations and technical service functions; including troubleshooting equipment via telephone, general and technical information, planning and conducting training, and performing field service work assisting customers with problems associated with these areas. Also, includes reports on warranty and quality of all products manufactured by Environmental Solutions Group (ESG).ESSENTIAL JOB FUNCTIONS INCLUDE:Demonstration/Promotional Responsibilities:Recognized as the company expert in operation and demonstration of Environmental Solutions Group's complete portfolio of new and existing Heil products, Marathon products, 3rd Eye products, Bayne products, and Curotto products to showcase equipment features and benefits.Works nationwide with RMs, KAMs, Dealers and End-users to demonstrate equipment.Primary responsibilities will be to support the Sales department with the operation, management and overall maintenance of all equipment.Job focus is to help expose dealers and consumers to the ESG Equipment brands.General schedule will include travel to, and attendance of, key consumer and dealer events throughout the year.Technical Service Responsibilities:Receives customer inquiries regarding all company products and resolves customer problems.Repair machine through modems online with PC.Revise and modify engineering designs in the field.Completes periodic reports.Drives company and personal vehicles and uses airlines for field service visits.Requires willingness and ability to travel as needed (occasionally on short notice).Attendance at work during regular working hours is essential.Other Job Functions:Attends required training sessions, workshops, seminars, etc.Work with Engineering as needed on research and development of new equipment.Performs other various duties as may be assigned.JOB SPECIFICATIONS:Minimum 2-year Technical School, College or equivalent work experience.This position will require the ability to travel 80-90% of the time.Requires ability to understand general arithmetic; speak and write in a clear manner; understand complex verbal or written instructions.Requires normal attention with periods of high concentration.Requires walking/standing approximately 50%, sitting approximately 50% and lifting up to 40 pounds approximately 10% of time.DOVER COMPETENCIES:Self-Stater, Customer Focus, Team PlayerKNOWLEDGE, SKILLS, AND ABILITIES:Ethics and Work Standards: Maintain the highest ethical and work standards.Communication: Expresses thoughts clearly, both orally and in writing.Teamwork and Relationships: Works with other employees willingly and in a spirit of cooperation.Continual Improvement and Problem Resolution: Identifies and communicates suggestions for work improvements.Accountability: Accepts responsibility for projects and duties.All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.#J-18808-Ljbffr