Field Service Engineer - Remote but targeting the Boise, ID area with 50% + Travel
**US Citizenship Required and Valid Passport Required. Potential for a 6 week training program in Japan upon starting**
Location: Based in Boise, Idaho (with travel within the USA, and potential international travel)
Position Summary: We are seeking a Field Service Engineer to install, maintain, and repair a variety of analytical X-ray equipment and related devices. This role requires significant travel from Monday through Friday, with occasional weekend and holiday work.
Key Responsibilities:
Primary Duties:
- Travel to customer locations within the USA to service and maintain Analytical X-ray Equipment.
- Troubleshoot and repair electronic and mechanical issues.
- Install and modify system software as required.
- Provide preliminary troubleshooting and diagnostics via phone.
- Train customers on alignment and use of Analytical Systems.
Technical Tasks:
- Install X-ray Generators, Optics, Detection Devices, and Cryo systems.
- Maintain, update, and repair installed systems.
- Complete and submit detailed weekly reports on customer issues.
- Use the company's service database for documenting service work.
- Maintain and update customer profiles as needed.
- Submit weekly expense reports.
Work Environment:
- Ability to work in a clean room environment.
- Occasional international travel to the factories and Technical Centers for training on new techniques and service methods.
Qualifications:
Required:
- Associate Degree in Electronics Engineering or equivalent training.
- Valid Driver's License.
- Valid Passport.
- Ability to obtain security clearance for customer and governmental facilities.
Preferred:
- Previous service experience.
- Experience with Thin Film and Metrology equipment.