Location: Houston,TX, USA
Position Description
This is a desktop support position in the Technical Services Division of the Office of Court Management. The Technical Services Division provides day-to-day technical support to several Harris County court divisions and the Office of Court Management. This support includes initial troubleshooting of desktop/printer issues, as well as back-end support, active participation in projects, audio/video support, and fielding and assisting with non-technical tasks as well.
The Office of Court Management is a service provider for the Harris County court system, assisting with various technical, administrative, budgetary, and legal functions that support the courts in doing justice.
Duties and Responsibilities:
* Receive help desk tickets and provide technical support to court technology users; including judges, court staff, and administrative offices of the courts, using both hands-on and remote control capabilities.
* Daily troubleshooting of computers, printers, scanners, A/V systems, and other technology devices.
* Perform support of software, hardware, and peripherals, including both deployment and day-to-day support.
* Remotely image and support workstations distributed throughout a large IT environment.
* Work closely with Information Technology team to collaboratively support the user-base.
* Perform basic management of Active Directory including users, groups, computers, and organizational units.
* Assist in preparing budget forecasts for new equipment to meet operational process needs.
* Assist in establishing budgetary requirements for equipment replacement.
* Research and present innovative IT support ideas to utilize in the technology environment.
* Field a diverse array of support calls, including helping users resolve non-technology problems by serving as a liaison between users, service-providing departments, and third-party providers.
* Assist with deployments in a large-scale computer environment, including unboxing, cabling, and initializing new technology equipment.
* Troubleshoot audio/video problems in courtrooms during and in preparation for jury trials.
* Plan, coordinate, and otherwise manage audio/video projects for the court environment.
* Coordinate with external teams for maintenance and certain services related to network hardware and configuration, software, audio/video, facilities and building issues, and telecommunications services.
* Assist IT team with development, maintenance, testing, and execution of disaster recovery plans.
Other Duties:
* This description is intended to indicate the kinds of tasks and levels of work difficulty required of the position. It is not intended to limit or in any way modify the right of management to assign, direct and control the work of employees under their supervision. The listing of duties and responsibilities shall not be held to exclude other duties not mentioned that are of similar kind or level of difficulty.
Harris County is an Equal Opportunity Employer
If you need special services or accommodations, please call (713) ###-#### or email ...@bmd.hctx.net
Requirements
All applicants must register and take the HRRM Clerical Skills Test and score a minimum of 75%.
Please see testing instructions in the General Information section below.
Education and Experience:
* Associates degree in a related field from an accredited university.
OR
* Minimum of five (5) years of experience working in the field of Information Technology support.
* To qualify for this position, required experience, education and skills must be clearly stated on your application's employment history.
Licensure:
* Valid Texas driver's license. (upon hire)
Knowledge, Skills, and Abilities:
* Willingness to work collaboratively in a team environment, and customer service are both paramount in this position.
* Excellent interpersonal and communications skills both, written and oral.
* Knowledge of Microsoft Windows 11, and Windows Server (2016 & 2019), as well as Microsoft Office products.
* Strong desktop support troubleshooting capabilities.
* Basic understanding of TCP/IP networking.
* Exposure to or basic knowledge of core system architecture; Microsoft Exchange, SQL Server, Quest Rapid Recovery, SharePoint, KACE, antivirus endpoint security, and server virtualization.
NOTE: To qualify for this position, required education, experience, knowledge, and skills must be clearly stated on your application's employment history. Resumes are welcome, but we do not use any information provided on your resume to qualify and refer you to the Hiring Department for consideration.
Preferences
* Bachelor's Degree from an accredited university is preferred.
General Information
Register Online for the HRRM Clerical Skills Test using the following link:
* Click the above link to the HRRM Clerical Skills Test registration page.
* Click on Apply to submit your request for testing.
* You will receive a test invitation and instructions via e-mail within 48 hours.
* You will have no more than 5 calendar days to access and complete testing.
* Your score will be automatically uploaded to your application.
* The test may be taken once every 30 days.
* Most recent test scores are retained for up to 6 months.
Position Type and Typical Hours of Work:
* Regular Full-time
* Hours will be discussed during departmental interview.
Salary:
* Depends on Qualifications
* Based on 26 Pay Periods
* Plus, benefits
Work Environment and Physical Demands:
* Physical ability to lift up to forty (40) pounds and/or move boxes and equipment as needed.
* Subject to kneeling, crouching, handling, climbing, walking, sitting, twisting and reaching to perform the essential functions.
* Will need to occasionally report to an off-campus worksite.
Employment is contingent upon passing a background check and drug screen.
Due to a high volume of applications positions may close prior to the advertised closing date or at the discretion of the Hiring Department.
BENEFITS
Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.
The following list of benefits is offered only to employees in regular (full-time) positions:
* Medical Coverage
* Dental Coverage
* Vision Coverage
* Wellness Plan
* Life Insurance
* Long-term disability
* Employee Assistance Program
* Ten (10) days of vacation each year for the first five (5) years of service
* Accrual rates increase based on years of service
* Eleven (11) County-observed holidays and one (1) floating holiday
* Professional development opportunities
* Dependent Care Reimbursement Plan
* Healthcare Reimbursement Account
* 457 Deferred Compensation Plan
The following benefits are also available to regular (full-time) employment and may be available to part-time employees:
* Retirement Pension (TCDRS)
* Flexible schedule (varies by department)
* Transportation Assistance (Metro RideSponsor Program)
In accordance with the Harris County Personnel Regulations, Group Health and related benefits are subject to amendment or discontinuance at any time. Commissioners Court reserves the right to make benefit modifications on the County's behalf as needed.
For plan details, visit the Harris County benefits website:
01
Which of the following best describes your highest level of education completed as it relates to this position?
* High School or GED diploma
* Associate Degree
* Bachelor's Degree
* Master's Degree or higher
* None of the above
02
Please describe your educational background including level of education completed, area of study, completed major and minor programs and/or relevant coursework as it relates to this position.
03
Which of the following best describes your years of experience working in the field of Information Technology support? (To be considered, qualifying experience must be documented on your application's employment history).
* Less than four (4) years
* Four (4) years or more but less than five (5) years
* Five (5) years or more
* I do not have this experience
04
Please describe your years of experience working in the field of Information Technology support. Please include: (a) types of organization, (c) scope of duties and responsibilities. You can make reference to your employment history, but please do not use See Resume , as we do not use resumes for qualifications. If you do not have this experience, please type none in the space provided.
05
This position requires a valid driver's license. Upon hire, Texas driver's license must be obtained. Do you have a valid driver's license?
* Yes
* No
Required Question
Agency Harris County
Address 1111 Fannin St
Ste. 600
Houston, Texas, 77002
Phone 713-###-####
Website