Location: East Boston,MA, USA
OverviewABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2024 Employee Benefits | Staff & Management ( .Essential FunctionsConducts quality improvement inspections within assigned areas of responsibilityEnsures quality and satisfaction levels are meeting and/or exceeding expectationsAssures the highest quality of customer satisfactionAssists with Training and DevelopmentProvides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.Counsels crew members in regard to tardiness, absenteeism, work performance etc, using proper documentation procedures.Leads and participates in a team to ensure the successful completion of assigned tasksResponsible for the running and leadership of the shift in the absence of the SupervisorWhen the Supervisor is present, the lead worker may be responsible for directing smaller work groupsAssists the Supervisor and Shift Manager in the direction and supervision of field employeesWhile disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the SupervisorEstablishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authoritiesResponsibilitiesProvides leadership and direction to team membersProvides open communication between field employees and managementProvides positive coaching to team membersAssists with the training of housekeeping staff and schedules work assignmentsAssists with making daily and weekly work schedulesOversees and performs cleaning operations in assigned buildingTakes care of keys and access cards for the propertyReports damaged, broken and out of work features/itemsMakes sure premises are secured at all timesOversees and performs additional service requests (tag job) in assigned buildingWorks with Area Manager to schedule jobs with Property Manager and cleaning crew to complete the work.Coordinates scheduling of cleaning crew.Oversees quality of jobs and confirms completion with Area Manager.Provides training to all new hires assigned to the buildingAttends and participates in all meeting and training sessions involving assigned property and crew.Completes time sheets, validates time sheet accuracy and delivers time sheets to office.Checks supplies, equipment, and chemicals weekly.Completes order forms completely and accurately.Coordinates equipment usage and inventories.Performs all tasks and duties required of your teamMiscellaneous duties as assignedQualificationsMust be 18 years of age or older.RequirementsUp to 2 Years Custodial Experience2 to 5 Years Leadership ExperienceREQNUMBER: 99939All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.