Field Supervisor & Trainer
: Job Details :

DescriptionAbout You: You are a detail-oriented, servant leader who is energized by guiding and developing others to find success in their careers. As an experienced Plumbing Service Technician, you still enjoy the job but find even greater satisfaction in mentoring, coaching, and assisting the next generation of up-and-coming technicians to deliver consistent, top-quality service. You are an effective communicator, natural problem solver, and fundamentally a teacher in your approach to bringing order to chaos, efficiency to situations with multiple moving parts, and helping others to deliver extraordinary results. If this sounds like you, and you take pride in holding a higher standard, taking ownership of your decisions, and bringing smiles to others, there's a good chance you could be a fit as a Barker & Sons Field Supervisor & Trainer. About the Role: Barker & Sons is looking for a collaborative, highly competent, seasoned leader ready to mentor and help grow our team of high-performing field technicians. The Field Supervisor & Trainer is a member of our Operations Team and is accountable for assisting our Service Manager with technical training, quality control, field operations oversight, training, mentoring, and the overall success of our plumbing technicians. This role drives effective, high-quality, profitable daily operations through field mentorship, training, process improvement, and coaching on what right looks like and how to replicate it. Responsibilities • Assist the Service Manager in leadership, management, and accountability of Field Technicians to include weekly 1:1s, ride-alongs, and ongoing communication with Field Technicians. • Train Field Technicians on technical skills, company processes and procedures, safety rules and regulations, and quality expectations. • Lead company Quality Assurance program and ensure service quality standards are met or exceeded. • Monitor the performance of Field Technicians and advise them on how to improve. • Conduct training with Field Technicians to continually enhance their service delivery. • Assist the Service Manager in conducting ride-alongs and debriefs with Field Technicians to improve and/or reinforce behaviors. • Review curbside feedback and option sheets with Field Technicians. • Maintain Plumbing technical competencies. • Work alongside technicians and dispatch to ensure the overall success of the department. • Actively participate in and/or lead training and meetings. • Assist Field Technicians with troubleshooting customer concerns and ensuring the highest levels of satisfaction. • Assist in onboarding new Field Technicians. QualificationsRequired: • Career-long track record of growth & success as a plumbing field technician and/or plumbing service manager. • Impeccable understanding of plumbing best practices, code, and operational considerations that apply on residential job sites. • Strong technical understanding of plumbing products, solutions, and service invoicing. • Ability to build trust, demonstrate empathy, and inspire others to attain objectives. • Detail-focused, self-starter that gets things done. • Strong written and verbal communication skills. • Quick, sound decision-making abilities with the ability to Excel in a fast-paced, goal-driven environment. • Adept at creating and improving processes, systems, and quality of work delivered. • Able to work out of our Orange County office and/or in the field with technicians daily. • Able to work weekends. • Hold a valid (CA) driver's license with a clean driving record. • Able to pass a background check for Home Services. Preferred: • Plumbing Journeyman's License. • 15+ years as a Plumbing Technician and/or Plumbing Service Manager. • Experience running a home service plumbing Quality Assurance program. • Experience managing and/or leading safety programs • Good presentation and public speaking skills. Desired: • Experience conducting call-by-call management. • Experience within a Nexstar Network Home Services Company. • Experience using Service Titan or similar home services support software. • Experience developing and delivering training programs to Field Technicians.