Field Support Specialist
: Job Details :

Job Location: Crestridge - Suwanee, GAPosition Type: Full TimeEducation Level: 4 Year DegreeSalary Range: UndisclosedTravel Percentage: Up to 25%Job Shift: DayJob Category: SalesPrice Industries Inc., North America's leading manufacturer and distributor of air distribution products () is a dynamic, progressive, and innovative organization looking for new talent to join our growing Critical Environments team at our US office in Suwanee, GA.Responsibilities:Provide after-sale support to customers via daily incoming requests (phone, email, Teams)Travel to jobsites within North America up to 25% per monthDiagnose & troubleshoot field issuesWork with sales representatives and various internal departments on resolving product quality issuesEngage in on-site product testing and performing minor repairs (as needed)Assist with installation and/or commissioning of systems which use Price productsParticipate in visits with sales representatives and their customers (either at PRCN, other Price Facilities, or in the field, as required)Perform presentations & webinars to train and prepare customers for installation of Price productsWork on projects which help streamline processes within the Field Support DepartmentExperience Required:An understanding of basic mechanical engineering principles, and ability to read engineering / architectural drawingsProficiency in Microsoft Excel, PowerPoint, email, and CAD softwarePrevious experience in customer service and technical support would be considered an assetPrevious experience in sheet metal manufacturing and HVAC industry would be considered an assetPersonal Characteristics:Aptitude and desire for customer service excellenceStrong interpersonal and communication skills, and the ability to work in a fast-paced, team environmentAbility to travel within North AmericaTechnically inclined, energetic, productive, and can handle multiple priorities in a timely fashion with a high level of accuracyWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.#J-18808-Ljbffr