Field Support Technician
: Job Details :

Field Support Technician Gromelski and Associates, Inc. (GAI) partners with prime contractors to provide professional services. Key service areas include Engineering Design and Documentation; Software Development and Testing; System Integration, Testing and Evaluation; Lab Management and Field Installation; Integrated Logistics Support, Training Development and Delivery, Multimedia Support, and Technical System Support. Field Support Technician Job Description: Provides technical and operational support on the waterfront for the operation and administration of complex IT infrastructure including thin/thick-clients, domain servers, and databases. Typical duties will include backups; configuration management services; system patching, monitoring, diagnosis, troubleshooting and repair; tech refresh and upgrades; technical meetings; and maintaining, configuring, and updating baseline configurations as per Risk Management Framework (RMF)/Defense Federal Acquisition Regulation Supplement (DFARS) requirements. Field Support Technician Required Tasks: Troubleshoot and repair IT related systems onsite. Provide onsite maintenance training to customer service representatives if required. Utilize Linux, Windows, and other operating systems as needed to maintain infrastructure operation. Maintains smooth operation of multi-user computer systems, including coordination with network administrators. Perform set-up of administrator and service accounts, maintain system documentation, tune system performance, install system-wide software, and allocate storage space. Interact with users and evaluates vendor products. Recommend the purchase of repair parts, coordinate their installation, and provide backup recovery. Develop and monitor policies and standards for allocation of computing resources. Contribute to the completion of milestones associated with specific projects. Field Support Technician Required Skills and Experience: Minimum of five years of recent experience in maintaining either or both the Consolidated Afloat Network Enterprise Services (CANES) or Global Command and Control - Maritime (GCCS-M) systems. Must have some experience that has occurred within the past 3 years. Maintain hardware, install and upgrade system software. Plan and follow schedules with little oversight or direction. Possess teamwork and Full Spectrum Leadership capabilities. Able to work under general supervision and communicate clearly with peers and superiors in a friendly and professional manner. Excellent organizational and reporting abilities. Effective oral and written communication. Able to lift 50 pounds. Field Support Technician Desired Skills: Experience troubleshooting and/or configuring Windows servers to include SharePoint, and Exchange and Active Directory (MCSE/MCSA certifications a plus). Experience with the administration and configuration of Security policies as related to both Windows and Linux servers. Familiarity with Risk Management Framework (RMF). Familiarity with configuring VMs (Virtualization). Red Hat Linux Administration. Networking knowledge. Field Support Technician Additional Requirements: Able to obtain and maintain a DoD Secret Level Clearance which means you must be a U.S. Citizen. We will help you obtain if hired. Must possess and maintain CompTIA Security and SSCP (Systems Security Certified Practitioner) certifications as a Level 2 IT Workforce Technician. Bachelor's degree from an accredited college/university in a related discipline, or equivalent experience/combined education. Minimum of five years related experience. Willingness to work overtime and off shift when needed. Contract Term: Full-Time Employee, 40 hours/week. Benefits: We offer a competitive benefit package. Click here Careers | GAI (e-gai.com) for more information Job Location: Norfolk, VA Start Date: Contingent on contract award. Rate: Negotiable Gromelski and Associates is a proud Equal Opportunity / Affirmative Action / Minority / Female / Disability / Veteran employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender identity or expression, genetic information, age, or any other basis protected by law, ordinance, or regulation. If you have reached our website in search of an employment opportunity or to apply for a position, and you require an accommodation, please contact Sarah Gromelski via email at infoe-gai.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.