Location: Dallas,TX, USA
About us:
The $1.6 billion North Tarrant Express 35W project spans 10.1 miles from I-30 in downtown Fort Worth to just south of the North Tarrant Parkway. The project is operated and maintained by a Cintra-led consortium. This project has improved mobility by adding additional road capacity through a combination of general highway lanes and continuous frontage roads, along with tolled express lanes that use variable pricing to keep traffic moving.
What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.
Job Description:
Job Title: Field Systems Technician
Reports To: Field Systems Supervisor
FLSA Status: Non-Exempt
Department: IT
Location: Dallas, TX - LBJ Express / North Richland Hills, TX - NTE Express/ 35W
Direct Reports: 0
Updated: 06/2024
Summary: The Field Service Technician will perform servicing, repair and/or installation of Toll Collection Systems (TCS), Intelligent Transformation Subsystems (ITS), Network Communications Systems (NCS), and various traffic management devices (Traffic Signals, Air Quality Monitors (AQM), First Responder Radio System (FRRS), Reversable Lane System HOV). The Field Service Technician provides field support including troubleshooting and repair of electronic equipment, systems, and wiring; installation of equipment; upgrades, modifications, programming; preventive maintenance actions; documentation.
Essential Duties and Responsibilities:
* Document and report customer and revenue facing tolling issues proactively.
* Identification of potential exceptions through the use of:
* Automated control reports.
* Analysis of system data and trends.
* Discussions with external service providers or analysis of external interface data.
* Discussions with the system maintenance provider.
* Respond to corrective maintenance requests and alarms within the allotted time frame.
* Isolation of faults in units and/or components
* Diagnose and repair hardware, software, and system issues.
* Complete work order reports and logs
* Perform shift-to-shift communications in accordance with established policies, procedures, and local practices.
* Actively escalate system issues and systemic problems to system maintenance.
* Collaborate with system maintenance on approach to resolve issues.
* Review proposed changes to the system.
* Support testing and verification of system changes after implementation.
* Installation, preventive and corrective maintenance of toll collection equipment to include lane controllers (servers & PC hardware), RFID, power supplies, closed circuit television cameras, microwave vehicle detectors, network components (routers, switches, cabling) and dynamic message signs.
* Maintenance of spare equipment and parts including inventory management and documentation
* Installation of electrical conductors, data conductors, and fiber optic cable.
* Fiber Troubleshooting: Splicing, Tipping, Fault Testing.
* Connection of electrical conductors to power services to energize equipment.
* Electrical Troubleshooting: Splicing, Testing, and securing.
* Perform other duties as assigned.
Qualifications (Knowledge, Skills & Abilities):
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required to fulfill those duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience:
* Bachelor's degree in IT, military training, or electrical engineering. Preferred
* 5-8 years' of related experience in field support, information technology, tolling systems and/or intelligent transportation systems
* IMSA-II (Traffic Signal Tech 2) certification preferred, but not required
* Must be willing to work weekends, holidays, nights and be on-call as needed
* Fundamental electrical/mechanical knowledge Required
Professional Qualities:
* Excellent analytical skills
* Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment.
* Excellent communication skills
* Reporting and documentation skills
* Effectively manage tasks, deadlines and individuals through vendor contracts
* Ability to interact with colleagues in a self-managed team structure
Computer Skills:
* Windows operating systems
* Some experience working with Linux
* Must be able to demonstrate computer proficiency, especially as to Microsoft Excel, Word and Power Point and other PC based programs.
* Network Configurations
Work Environment & Physical Demands:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Frequent exposure to moving mechanical parts; outside weather conditions and moving traffic
* Specific vision abilities required by this job include ability to adjust focus, as necessary to use a computer
* While performing the duties of this job, the employee is regularly required to talk or hear
* Regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 50 pounds
* Ability to bend, squat, crawl, reach and maneuver in tight spaces and above ground via bucket truck
Working in all weather cond