Location: Columbus,OH, USA
Join Our Elite Team as a Technical Support Manager!
Summary of Duties: Are you ready to become the go-to person for Falcon operators? In this dynamic role, you'll create, maintain, and foster crucial relationships, acting as the beacon of technical assistance. Your mission: to deliver top-notch customer satisfaction by being available around the clock, providing timely and accurate support. Whether onsite or remote, you'll be the hero in troubleshooting and resolving aircraft discrepancies. Routine visits and phone contact with assigned customers will be your norm, all while documenting issues and activities according to company policy.
Principal Duties/Responsibilities (Essential Functions):
* Liaison Extraordinaire: Maintain clear communication and liaise with customers in your region.
* Always Ready: Provide technical assistance during and after hours, including weekends.
* ? Troubleshooting Guru: Help customers identify and recommend corrective actions for aircraft discrepancies.
* Information Provider: Supply requested technical information or engineering dispositions.
* Collaborative Partner: Work internally with specialists to deliver accurate and timely customer information.
* AOG Support: Provide onsite or remote AOG support following established protocols.
* On-the-Job Trainer: Offer informal training to customers and Authorized Service Centers.
* Innovator: Suggest improvements to enhance aircraft operation, reliability, and safety.
* Diligent Documenter: Record issues and activities promptly as per company policy.
* Seminar Participant: Actively engage in Maintenance and Operation seminars.
* Support Policy Adherent: Follow the No Pass On policy of Technical Support.
* Report Specialist: Complete surveys, expense reports, and incident reports on time.
* Presenter: Share technical information at company events with current and prospective operators.
* Incident Support: Provide onsite support for Incident/Accident investigations.
* Continuous Learner: Stay up-to-date with regular training sponsored by Dassault.
* ? Command Center Support: Periodically assist with Command Center phone coverage.
* Manual Reviewer: Report discrepancies in company manuals and recommend improvements.
Minimum Required Qualifications:
* ? Experience: Minimum of 5 years in business jet maintenance (preferably on Falcon EASy aircraft).
* ? Certification: Valid FAA Airframe and Powerplant Certificates (or equivalent).
* ? Communication: Excellent verbal and written skills.
* Tech Savvy: Proficiency with MS Office Suite (Word, Excel, Outlook, databases).
* Education: Two years of college education (or equivalent).
* Flexible: Ability to adapt personal schedules.
* Customer Service: Strong orientation towards customer service.
* Driver's License: Valid automobile driver's license.
* Independent and Team Player: Ability to operate solo and as part of a remote team.
* Travel-Ready: Willingness to travel domestically and internationally as needed.
Desired Qualifications:
* ? Pilot's License
* FAA Inspection Authorization
* Avionics Experience
* Teaching/Instructor Experience