Field Technical Support RepresentativeLocation: Moorestown, NJ (100% an onsite role)Duration: Contract (Long Term)Rate: DOE MUST BE USA CITIZEN Provides on-site field support to customers. Performs basic installations, repairs, upgrades andmaintenance on hardware and equipment. Assists in the analysis of technical products, systems, and/orsoftware for engineering support.Essential Job Functions:
- Provides on-site field support to customers including installation, and servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Assists in instructing customers in the operation and maintenance of systems/equipment.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modeling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in translating the engineering design into software design and development of test plans to verify logic of new or modified technical programs.
- Performs testing of the final product and works with the client's engineers to assure that the product performs as planned.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
Basic Qualifications:
- Three or more years of field support experience
- Experience working with the company's hardware, software and equipment products
- Experience working with customer technology and support requirements
- Experience working with process and/or system design concepts
- Experience working with appropriate programming languages, operating systems and software
- Experience working with engineering principles and practices
Other Qualifications:
- Interpersonal skills to work with customers and other unit personnel
- Analytical and problem solving skills
Communication skills:Time management and organizational skillsAbility to resolve non-complex hardware and equipment problems