Field Technician
: Job Details :

Department Summary

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure services strives to optimize performance increasing storage, elevating the network, and reducing downtown.Field Operations supports UCLA's telecommunication networks including internet telephone cable and on-site services and repairs. Field operations conducts the wiring work on campus to ensure efficacy and safety. This team installs, configures, upgrades, and supports wiring for campus (e.g., pulling fiber underground, installing network wiring for new classrooms/buildings, upgrading old/exposed cables, etc.).

Position Summary

The Field Technician will respond to customer callouts and will provide technical service and maintenance support via on-site field visits. The technician will troubleshoot and diagnose on-site issues and manage the installation, repair, maintenance, and test tasks. This role will be responsible for installing, maintaining, and repairing equipment out in the field and providing technical training when necessary.

The Field Technician will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

Salary & Compensation

* UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

Experience working in one or more of the following fields: information technology, management, customer service, higher education, or a related field.? (Required) Experience in complex higher education environments, serving academic and administrative functions of a large public university (Preferred) General knowledge of PBX switching systems operation and capabilities. (Required)Detailed knowledge regarding the installation, maintenance, and repair requirements of the range of state-of-art installed in the University facilities. (Required)Ability to install and program electronic communications equipment (e.g. Norstar, Device Readers, etc.) (Required)Ability to interpret technical documents pertaining to communications interface devices on state-of-the-art telecommunications systems (Required)Knowledge of industry safety standards including those pertaining to work in construction sites, small crawl spaces, close to electrical circuitry and with the variety of installation tools. (Required)Working knowledge of and ability to correctly apply the principles, industry acronyms, and standard methods of IT Services engineering, and the ability to utilize appropriate information resources. (Required)Strong written and verbal communication skills. (Required)Able to develop positive working relationships with team members and customers. (Required)Strong organizational skills. (Required)Demonstrated problem-solving skills. Able to make decisions with integrity. (Required)Able to contribute to an inclusive environment that values equity, diversity, inclusion and belonging. (Required)Is able to work in a fast-paced environment. (Required)

Education, Licenses, Certifications & Personal Affiliations

Bachelor's Degree In one or more of: information technology, computer science, public administration, business administration, communications, or related field, or equivalent combination of experience/training. (Preferred)

Special Conditions for Employment

* The anticipated pay range for this position is $33.21 - $40.07 per hour; salary is dependent upon the skills and experience of the selected finalist.

NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

* Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.

* Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.

Schedule

8:00 A.M. to 5:00 P.M. PT, Monday through Friday and/or variable based upon operational needs

Union/Policy Covered

TX-Systemwide Technical

Complete Position Description