Location: Oak Lawn,IL, USA
Exceptional customer service skills are required. Position Requirements: High School Graduate or Certificate of General Educational Development (GED) or High School Equivalency Diploma (HSED).Typically requires 2 years of experience in Patient Access health care insurance industry or in a customer service setting. Ability to communicate clearly and proactively to management about issues involving customer service and process improvement opportunities. Ability to articulate explanations of HIPAA and EMTALA regulations as they relate to all patient interactions within the operational flow involving the Financial Advocate either virtually or in person. Has solid knowledge of how various types of insurances operate related to denials and appeals processes. Basic medical coding knowledge. Understanding of insurances billing and denials Ability to use a combination of scripted notes and clear written communication when documenting in patients` accounts.This position requires travel therefore will be exposed to weather and road conditions.Operates all equipment necessary to perform the job.Exposed to a normal office environment.Must be able to sit a majority of the workdayOccasionally lift up to 10 lbs.This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.Purpose:Acts as a liaison between health services and the consumer to provide education on costs funding possibilities and payment options. Educates consumers on the cost of care and assists them in the planning and management of their financial responsibility. Prescreens self-pay patients to determine if they are eligible for coverage