Salary: $53,581.00 - $71,677.00 Annually Location : Tulare, CA Job Type: Classified - Full-time Job Number: 6885-c-10/24 Department: Student Services - Financial Aid Opening Date: 10/03/2024 Closing Date: 10/25/2024 11:59 PM Pacific General Description Under the direction of the Director of Financial Aid and Tulare Campus Provost or designee, the Financial Aid Assistant provides students, staff and the public with financial aid information and processing assistance; assists students with various Student Services questions; performs a variety of specialized and technical duties in support of financial aid programs and services; and receives, reviews, and validates financial aid documents in accordance with District policies and procedures and federal, state, and local requirements. The Financial Aid Assistant assists students in completing financial aid forms, reviewing forms for accuracy, and processing forms upon completion. The person in the role will provide a high level of customer service on and off campus, which may include giving presentations and tabling at events. This position is a 12-month, full-time position in the Tulare Campus Monday - Thursday, 8:45 a.m. - 5:45 p.m.Fridays 7:45 a.m. to 4:45 p.m.Initial placement is at $53,581 College of the Sequoias Community College District serves a diverse community of learners and is a designated Hispanic Serving Institution. COS provides a wide range of opportunities in transfer, general education, career and technical programs for our students. We are dedicated to recruiting employees who are committed to helping a diverse population of students achieve their educational goals. We seek candidates who exhibit an understanding and commitment to the community college mission, and who have a passion for student success. Job Duties Job duties of the Financial Aid Assistant include:
- Greet students, visitors and others, and provide information and assistance regarding financial aid programs and services.
- Assist students with understanding and completing financial aid applications and forms; interviews students regarding completeness of information and accuracy of a wide variety of financial aid forms and documentation; verifies student status and academic progress; explains financial aid policies and procedures; refers students to other departments as necessary to obtain required documentation.
- Perform a variety of technical duties in support of the program; provide technical assistance and information to students, parents, and staff regarding financial aid programs and services as well as various benefits and their applicability to individual situations; explain application requirements and restrictions.
- Be familiar with general Student Services Department policies, procedures, and forms; assist students with various Student Services questions.
- Assist and support outreach staff with financial aid workshops, orientations, and presentations on and off-campus. Present and participate in financial aid educational workshops and outreach events; support other District events where financial aid support is requested; drive a motor vehicle to attend off-site meetings, workshops, and other special events.
- Maintain current knowledge of state and federal laws, rules, and regulations pertaining to financial aid policy and procedure.
- Attend workshops, conferences, and trainings as needed to remain current in regulatory changes, technical requirements and processes.
- Compile and tabulate statistical data; compile information from various sources and prepare appropriate forms, lists, or reports.
- Use highly automated financial aid systems including Banner, BDMS, WebGrants, and various Federal Student Aid processing applications to update student records and assure compliance with local, state, and federal audit standards.
- Demonstrate sensitivity to and understanding of historically minoritized groups; participate in professional development activities to increase cultural competency to enhance equity-minded practices within the District.
- Perform related duties as assigned.
QualificationsMinimum Qualifications (Education & Experience): Any combination equivalent to:
- High school diploma or GED supplemented by college-level coursework in business administration, accounting, or a related field.
AND
- Two years of increasingly responsible clerical and program support experience, preferably in an educational or accounting office.
Licenses and Certificates:
- Valid California driver's license
- An incumbent must be insurable at the standard rate by the employer's insurance carrier at all times while employed in this classification by the College of the Sequoias.
Working Conditions Environment
- Indoor and outdoor environment.
- Frequent interruptions and a high degree of public contact.
- Drive vehicle to other locations for meetings, trainings, office support, or outreach activities.
Physical Abilities
- Reach in all directions
- See to read documents and view computer monitor.
- Sit and stand for an extended period of time.
- Lift or carry light to moderate weight objects.
- Hear and speak to communicate with students/employees/public.
Knowledge and Abilities Knowledge of:
- Student financial aid processes and procedures including applicable federal and state laws and regulations regarding student grants and loans.
- Mathematical principles and practices.
- English usage, spelling, grammar and punctuation.
- Principles of business letter writing and basic report preparation.
- Interpersonal and customer service skills using tact, patience, and courtesy.
- Methods and techniques of conflict resolution.
- Knowledge of the Family Educational Rights and Privacy Act, Title IV, cybersecurity and other state and federal laws protecting student confidentiality and privacy rights.
Ability to:
- Understand, apply, and ensure compliance with administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
- Work independently and responsibly with minimal supervision using independent judgment and initiative.
- Plan, organize, and prioritize work to meet schedules and deadlines.
- Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
- Demonstrate effective oral and written communication skills and communicate technical information clearly and concisely.
- Establish and maintain effective working relationships with students, staff, and the public.
- Exercise good judgment and discretion in analyzing and resolving confidential, difficult, and sensitive situations.
- Operate office equipment including computers and supporting word processing, spreadsheet, and database applications.
- Adapt to changing technologies and learn functionality of new equipment and systems.
Application Procedure To be considered applicants must submit ALLof the following required material before or by the filing deadline:
- An online job application.
- Letter of interest, which addresses how the applicant's experience and/or education enables him/her to be able to perform the job duties.
- Resume
- Unofficial copies of transcripts of all college/university work. Official transcripts required upon employment.
Recruitment Analyst: Norma Chavez 559-###-#### College of the Sequoias does not sponsor H-1B Visas The Sequoias Community College District is an equal employment opportunity employer committed to prohibiting unlawful discrimination, harassment, including sexual harassment, intimidation, and bullying based on actual or perceived race, color, ethnicity, national origin, immigration status, ancestry, age (40 and above), religious creed, religion, political belief or affiliation, gender, gender identity, gender expression, genetic information, mental or physical disability, sex, sexual orientation, marital status, pregnancy or parental status, childbirth, breastfeeding/lactation status, medical condition, military and veteran status, or association with a person or a group with one or more of these actual or perceived characteristics Full-time classified employees enjoy a number of benefits while working at the College of the Sequoias. These benefits include:
- Medical, Dental and Vision Insurance (for more information, please visit Employee Insurance on COS' Human Resources webpage at:
- Life Insurance
- Retirement Plan (PERS)
01 Do you possess a High school diploma or GED supplemented by college-level coursework in business administration, accounting, or a related field.ANDTwo years of increasingly responsible clerical and program support experience, preferably in an educational or accounting office.
02 I acknowledge that I have read the job flyer and submitted all required documents listed under Application Procedures If you are missing any of the following documents, your application will be considered incomplete and will not be forward to the hiring committee.
- Complete Online Application
- Letter of Interest/Cover Letter
- Resume
Required Question