A growing private institution in Illinois is looking to add a new Financial Aid Support Coordinator for a promising opportunity with their team in the Greater Chicago area. In this role, the Financial Aid Support Coordinator will be responsible for answering all incoming calls through the phone queue to assist with financial aid questions.
***This is a Hybrid opportunity requiring the qualified professional to occasionally work onsite.***
Responsibilities:
- Remain readily available and prepared to field incoming communication
- Respond to all communication within 24 business hours regarding general questions
- Establish and nurture engaged working relationships with institution counterparts
- Communicate to all interested parties on the availability of Financial Aid programs
- Explore and explain all relevant financial aid options
- Successfully implement new procedures
- Manage and accurately maintain records / interactions with CRM Tools
- Maintain legal compliance in communication and transmission of financial documents
- Perform other duties, as required or assigned
Qualifications:
- 6+ months of relevant work experience
- High School Diploma / GED
- Computer savvy
- Microsoft Office proficient
- Solid problem solving and time management skills
- Customer service oriented
- Great interpersonal skills
- Excellent communication skills (written and verbal)
- Strong attention to detail
- Highly organized
Desired Skills:
- Associate's and/or Bachelor's Degree
- Prior experience in Financial Aid