Salary: $51,226.00 - $60,214.00 Annually Location : Dearborn, MI Job Type: Full-Time Job Number: 202200255 Division: Financial Aid Department: Financial Aid Opening Date: 11/21/2023 Closing Date: Continuous Position Description SummaryHenry Ford College presents an opportunity for a Financial Aid Specialist. The Financial Aid Specialist reports to the Assistant Director of Financial Aid and is responsible for providing financial aid advising, processing/packaging of financial aid requests, and assisting in the administration of federal, state, and institutional financial aid programs. The Financial Aid Specialist, under the direction of the Assistant Director of Financial Aid, has the responsibility of overseeing all (or most) aspects of one or more financial aid program responsibilities, such as one or more state programs or one or more federal processes. The Financial Aid Specialist also provides customer service by responding to e-mail inquiries, phone inquiries, walk-in traffic, and appointments. Hours: 8:00 AM to 4:30 PM - Monday through Friday, with some Mondays and/or Thursdays 10:00 AM to 6:30 PM as determined by department. Some evening and/or weekend work may be required. A hybrid work schedule may be available as determined by the department. Core Competencies and Qualifications
- Bachelor's degree from a regionally accredited institution.
- One year of work experience in financial aid program administration and customer service.
- Thorough understanding of federal financial aid regulations related to verification, Satisfactory Academic Progress, and the processing of federal financial aid.
- Ability to handle confidential information.
- Demonstrated ability to work collaboratively.
- Experience working with an integrated administrative computer software system.
- Proficiency in Microsoft Office 360 (focus on Excel)
The ideal candidate will have a career that reflects the following competencies:Attention to Detail - Is thorough when performing work and conscientious about attending to detail. Dependability and Reliability - Behaves consistently and predictably; is reliable, responsible, and dependable in fulfilling obligations; diligently follows through on commitments and consistently meets deadlines. Demonstrates regular and punctual attendance; rarely is late for meetings or appointments. Self-Management - Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior. Compliance - Knowledge of procedures for assessing, evaluating, and monitoring programs or projects for compliance with Federal laws, regulations, and guidance. Additional Unique Competencies include: Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Building Cooperative Teams - Encourages and builds mutual trust, respect and cooperation among team members; seizes opportunities and utilizes creative methods to build team cooperation and cohesion. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Essential Duties and Responsibilities including but not limited to Essential duties and responsibilities including but not limited to:
- Maintain knowledge and understanding of federal and state financial aid regulations.
- Perform and understand needs analysis procedures/processes.
- Review financial aid application documents to verify accuracy and completeness.
- Process applications for financial aid, including needs analysis/assessment, verification, determining financial aid eligibility, and packaging/awarding of federal, state, and institutional aid programs.
- Administer/apply the standards of satisfactory academic progress for all financial aid programs and counsel students as to their compliance.
- Exercise professional judgment to resolve complex issues relating to student financial aid.
- Serve as a resource to other professional, administrative, and clerical staff members in interpreting financial aid regulations, policies, and procedures.
- Counsel, advise, and provide written, as well as telephone, and in-person, communications to students, parents, and outside offices/agencies on all phases of financial aid office operations, policies, and procedures.
- Serve on committees to assist in drafting and/or developing guidelines and procedures related to the processing and delivery of financial aid.
- Act as a liaison between the Financial Aid Office and selected College departments/units/agencies as assigned. Responsibilities may include information sharing, coordination of programs between departments, or administering/processing financial aid for selected groups of students.
- Under the direction of the Assistant Director of Financial Aid, oversee all (or most) aspects of one or more financial aid program responsibilities, such as one or more state programs or one or more federal processes. This responsibility may include verifying eligibility, awarding, billing, and reconciliation.
- Present information related to financial aid eligibility and requirements to students, prospective students, and parents at outreach events.
- Perform other duties as assigned.
REWARDS THAT LAST A LIFETIME Henry Ford College takes great pride in offering a variety of comprehensive and industry-leading programs and resources to support the health and well-being of our team members and their families. Being an industry leader means giving back to our most valuable asset - our employees.
HFC Offers: - Employee assistance program
- 403B and 457B saving and retirement plans with Roth contribution options
- Vacation time/PTO
- Holidays
- Tuition waiver
- Comprehensive medical insurance
- Employer paid vision and dental
- Long/short term disability
- Flex spending and health saving accounts
- Professional Development opportunities
01 Do you have one year of work experience in financial aid program administration AND customer service?
02 Do you have an bachelor's degree from an accredited institution?
Required Question