Location: Puyallup,WA, USA
Financial Center Manager
Puyallup, Washington
**Job Description:**
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. Were devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for managing a financial center and it's employees on a day-today basis. Key responsibilities include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities:
Develops talent, including proactive sourcing of candidates
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence by engaging employees on business strategy
Manages organizational priorities and effective execution
Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.
Breaks down barriers to create a more inclusive environment that supports company D&I goals
Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
Contributes to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspects and challenges risk controls, governance and culture to ensure the timely identification, escalation, debate and remediation of risk across the organization
Coaches to sustain and elevates organizational performance while differentiating to ensure pay for performance
Efficiently allocates and manages resources across the organization to drive short and long term profitability
Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
Mobilizes organizational resources to deliver the full range of the banks capabilities to meet client needs and to gain competitive advantage
Required Qualifications:
1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
Collaborates effectively to get things done, building and nurturing strong relationships.
Displays passion, commitment and drive to deliver an experience that improves our clients financial lives.
Is confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
Communicates effectively and confidently, and is comfortable engaging all clients.
Has the ability to learn and adapt to new information and technology platforms.
Applies strong critical thinking and problem-solving skills to meet clients needs.
Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
Efficiently manages your time and capacity.
Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
Can interpret performance results, find opportunities to drive success and hold others accountable to results.
Can be flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
1+ years management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of financial services industry, products and solutions.
Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
Bilingual skills.
Skills:
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritization
Problem Solving
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
**Pay Transparency details**
US - WA - Puyallup - 205 W Meeker - PUYALLUP BC (WA5132)
Pay and benefits information
Pay range
$72,500.00 - $103,800.00 annualized salary, offers to be determined based on experience, education and skill set.
Discretionary incentive eligible
This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
Benefits
This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the EEO is the Law poster, CLICK HERE ( .
To view the EEO is the Law Supplement, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (Policy) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
To view Bank of Americas Drug-free Workplace and Alcohol Policy, CLICK HERE .
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.