Description:
JOB SUMMARY:
TheFinancial CoordinatorIis responsible for building relationships with customers and internal partners, providing expertise and delivering consistent, exceptional customer service on behalf of Revenue Operations. This position will complete customer-facing transactional processes and facilitate the acquisition and delivery of information to manage key department functions.
This is a full-time, hourly, position reporting to the Supervisor, Financial Coordination.
- Location: EitherHYBRID in Portsmouth, NH vecinitywith Mondays, Thursdays on-site in our Portsmouth, NH office, Tuesdays, Wednesdays and Fridays are remote
- orREMOTE if in the PST or MST timezone.
- The preferred schedule for this role isMonday through Friday, 11:00am EST - 8:00pm EST (8:00am - 5:00pm PST)
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Establish and maintain positive working relationships with patients and physicians offices, as well as with internal departments
- Collaborate with key team members on a daily basis to understand the needs and urgency surrounding requests for deliverable
- Execute timely follow-up with customers to secure requested information
- Accurately log communications and hand-offs in systems
- Ability to review accounts, understand current status, and communicate account needs clearly
- Capacity to answer all incoming calls and assist customers with reimbursement-related requests
- Ensure consistency across customer-facing functions
- Identify opportunities for additional or improved services to meet unmet customer needs
- Ensure all communications and interactions are in-line with Novocure's patient forward mission
- All other duties or priorities assigned by management as needed
QUALIFICATIONS/KNOWLEDGE:
- High school diploma or equivalent experience; Associates or Bachelor's degree preferred
- 0-2 years of experience in healthcare or in a customer-facing role
- Familiarity with basic medical and insurance terminology preferred
- Experience working with CRM and documentation management systems preferred
- Familiarity with Microsoft Office and SAP preferred
- Strong written and verbal communication skills with internal and external customers
- Demonstrated excellence in meeting and exceeding customer expectations
- Strong customer service skills
- Effectiveness in de-escalating and resolving difficult situations
- Ability to solve problems and set priorities
- Ability to work independently with minimal supervision
- Ability to work cooperatively in a fast-paced office setting
ABOUT NOVOCURE:
Ourvision
Patient-forward: aspiring to make a difference in cancer.
Our patient-forwardmission
Together with our patients, we strive to extend survival in some of the most aggressive forms of cancer by developing and commercializing our innovative therapy.
Our patient-forwardvalues
- innovation
- focus
- drive
- courage
- trust
- empathy
An Equal Opportunity Employer, including disability/veterans
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