Job Description:The Financial Crimes Investigations Manager will develop and manage the growing team of Financial Crimes Analysts and Investigators for Member Profiles and associate financial products. Establishes coverage model for staffing across multiple products and shifts. Coaches and trains staff for: New account fraud, Account takeover, payment fraud, Deposit fraud, Claims, and recoveries. Accountable for developing the company's fraud prevention environment and infrastructure. Supports the development of key operating metrics, controls, and quality performance indicators. Develops best practices and processes in support of operational functions.Main Job Tasks & Responsibilities:
- Lead a team of analysts, specialists, and investigators in a fast- paced environment including performance management, coaching, and driving the vision for the team.
- Identify risk factors and trends of potentially fraudulent activity.
- Develop comprehensive fraud detection strategies and business procedures that balance fraud loss and customer experience.
- Lead root cause analysis to identify opportunities to prevent and mitigate risk within processes and performance.
- Use analytics to improve existing fraud strategies, to reduce false positive rates and increase fraud detection rates.
- Extract and analyze data, investigate data integrity, create metrics, and perform data and portfolio analysis.
- Produce fraud metrics to show the performance of fraud systems for use in management reporting. Identify gaps in current systems, policies, products, and strategies and take actions to avoid latest fraud risks with guidance from managers.
- Build relationships with Sales, Support, Product and Dispute teams to gain support of risk management.
- Recommend enhancements and process improvements based on assessment of fraud systems.
- Develop trending reports and indicators to serve as early warning risk indicators for potentially fraudulent activity.
- Work with internal partners across the company to effect change and promote awareness of fraud mitigation while focusing on improving experiences for legitimate Sellers who go through a risk evaluation.
Education and Experience:
- Bachelor's degree with concentration in Business, Finance, or Banking.
- Five years risk management experience with traditional and alternative payment methods.
- Three years of management experience.
- Strong knowledge of the fraud management life cycle.
- Experience with the online payments landscape across all participants issuer, merchant, acquirer and network.
- CFE designation preferred.
- Understanding of NACHA rules, Reg E, Reg D, KYC/AML and Payment Network rules and regulations.
- Experience with a high-growth BaaS, a plus.
Key Competencies:
- Strong communication skills and leadership talent.
- The ability to build rapport with others in core departments and with internal and external business partners.
- Good organizational and customer service skills.
- Ability to handle multiple tasks and appropriately prioritize, as well as ability to work under pressure.
- Strong analytical and problem-solving skills.
- Proficient with applicable computer software such as Microsoft Office and core banking software.