Location: Knoxville,TN, USA
As a Financial Customer Service Representative you will deliver great experiences every day for some of the nations top banking organizations. Not only do you get to be part of an organization that encourages every team member to **Learn, Lead & Grow,** you get major perks and discounts too.
****We are looking for people who:****
* Want to drive customer satisfaction through voice, chat, and/or email communications
* Enjoy assisting customers with any possible fraudulent activity on their credit and/or debit card accounts
* Ensure proper security procedures are following on all calls
* Prioritize customer retention and offer additional cross-sales products to customers when applicable
* Have the ability to multi-task and navigate through multiple systems
* Are eager to advance their career with a reliable company
* Problem solve with a can-do attitude
* Enjoy working with a team as well as independently
* Are 18+ years of age
* Have a high school diploma (higher education preferred)
* Pass a criminal background check
When you join our team, youll enjoy **Sitel perks** day one of employment. Not only do we offer discounts, but we pay you to shop! Just to name a few:
* Up to 25% off delivery flowers and gift baskets
* Up to 60% off flights and hotel
* Up to 70% name brand apparel & accessories
We know perks and discounts are fun, but **benefits** are important too:
* We match 100% of your first 3% 401K investment when you reach 60 days of employment
* Skip the doctors office our doctor visits are virtual
* Take advantage of our Employee Assistance Program, anytime, anywhere
* Tuition savings and scholarships with DeVry University to support your goals
As an industry leader, we rely on the expertise of our 90,000 people - empowering them to help customers everywhere, every day. Working at Sitel is more than just a paycheck, its an opportunity to learn, lead and grow, all while working with some of the best brands in the world.
At Sitel, we believe happy associates are successful ones. Thats why we give our people the tools and freedom to learn, grow, have fun and be themselves. Our employee promise includes a strong company culture, ample rewards and recognition and opportunities for professional and personal development.
**Apply today and experience a-day-in-the-life at Sitel!**
***At Sitel, our talent is our strategic differentiator. By bringing a diversity of perspective through our people and ideas, we create an environment of support and learning where all of our differences are valued. Sitel is proud to be an Equal Opportunity workplace.***
**Benefits and perks of working with Sitel Group:**
A flexible hybrid model with the option to work on-site and from home (as available)
Full-time and part-time availability
Paid training
Career growth opportunities - more than 90% of our non-agent positions are filled internally
Medical and dental benefits for full-time employees
Employee discounts and more!