Location: Princeton,NJ, USA
Princeton Universitys Office of Finance and Treasury seeks an experienced customer service profession for the role of financial service associate in our Financial Service Center. The financial service associate is a member of a team of associates responsible for staffing the Financial Service Center located on campus during normal University operating hours. The associate represents the Office of Finance and Treasury and demonstrates a high standard of customer service delivery in the support of multiple Finance and Treasury functions. In this role, the financial service associate provides direct support in-person, by phone, or by e-mail to members of the University community on a range of Finance and Treasury related processes. The associate leverages the Universitys Service Now portal to monitor and resolve service requests. The services provided by the associate include granting and removing access to financial systems, providing guidance on issues and questions related to financial reports in the Information Warehouse, managing financial transactions for academic departments participating in the financial shared services program, providing first-line service support to University vendors and partners interacting with Finance & Treasury systems, providing customer support for the departmental credit card program, and cashiering, among other services. The financial service associate is responsible for working across all functional areas within the Office of Finance and Treasury to ensure the effective and efficient delivery of financial services to campus, and to collaborate with Finance and Treasury staff to enhance business processes and service. Additionally, the financial service associate will provide customer support as needed during non-business hours or during emergency closings, including remotely monitoring and responding to finance and treasury inquiries and support requests, including credit card fraud alerts and emergency financial system profile adjustments.
The Office of Finance & Treasury actively searches for staff members of exceptional ability and promise who share in Princeton University's commitment to excellence, and who present a diversity of viewpoints and cultures. We offer varied professional opportunities spanning all aspects of financial management, analysis, and processing in support of the teaching and research mission. As part of the University community, we respect the dignity and individuality of each member while trying to foster a sense of shared experience and common purpose. We are unwavering in our commitment to both diversity and community and embrace the variety of talents, backgrounds, and perspectives of all of our colleagues.
Responsibilities:Essential Qualifications:
Preferred Qualifications:
Princeton University is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. KNOW YOUR RIGHTS
Standard Weekly Hours:36.25Eligible for Overtime:NoBenefits Eligible:YesProbationary Period:180 daysEssential Services Personnel (see policy for detail):NoPhysical Capacity Exam Required:NoValid Drivers License Required:No Experience Level:Associate:#LI-NC1