What You'll Do:This position is responsible for conducting enthusiastic interactions to uncover needs, inspire possibilities, provide financial education, and deliver solutions to advance our members' financial success. Guided by a strong commitment to provide a better financial future for our members, the Financial Solutions Specialist (FSS) will suggest relevant products and services to help our members meet their financial goals. The FSS will build and strengthen member relationships by providing industry leading member experience. Adaptability, futuristic-thinking, and a strong sense of teamwork is the foundation of our Financial Solutions Specialist.Essential Functions:
- Proactively promote an atmosphere of quality service and solutions through enthusiastic member interactions in-branch and by phone
- Establish supportive and productive long-term member relationships through rapport, trust, and diplomacy
- Proactively greet and interact with members as they enter the Credit Union
- Engage with members through active listening and productive conversation to uncover member needs and financial goals
- Proactively seek opportunities to maximize member loyalty through industry leading products and service
- Build and strengthen the member relationship by assessing their financial wellness and offering education and solutions to advance financial success
- Maintain composure and professionalism in a high production and changing environment
- Educate and assist members in using LGE technology offered to complete transactions
- Accurately process member financial transactions as needed to include, but not limited to:Deposits, Withdrawals, and Payments
- Maintain collected negotiable items and balance daily to ensure accuracy and compliance
- Open membership accounts including but not limited to: Deposit Accounts, Specialty Accounts, Business Accounts
- Seek to resolve account issues/discrepancies and provide solutions and/or alternatives
- Obtain appropriate application information/documentation to ensure loans are originated and closed accurately
- Demonstrate sound judgment in loan origination by providing clear and detailed notes with loan applications
- Review the credit report to determine whether additional opportunities are available such as:New Shares , Auto Refinance, Debt Consolidation, Credit Card, Mortgage Loans
- Assure that applications and supporting documentation is complete prior to the closing of a loan, deposit account, or other related product/service
- Meet or exceed established individual/team service and sales goals
- Assist with daily branch operational duties to promote an optimal branch environment and experience
- Demonstrate positive behaviors that promote high morale, cooperation, and enthusiasm
- Maintain awareness and report potentially suspicious/fraudulent activity to prevent credit union losses
- Proactively maintain in-depth knowledge to have the ability to answer routine/complex questions and provide solutions/suggestions in regards to: LGE Products and Service, Branch Policies and Procedures, and Rules and Regulations
- Demonstrate a committed effort to obtain expert level knowledge of the FSS role through LGE's Universal Agent Training Program
- Support the LGE Contact Center by serving members via phone on assigned Saturdays
- Participate in and assist with Business Development and Community outreach programs
- Be familiar with and follow all policies, procedures and processes which have been established in order to meet compliance requirements of all applicable federal regulations. The regulations include but are not limited to the Privacy Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act (BSA), Reg. CC and Patriot Act.Who you are:
- Required: High School Diploma or equivalent
- Required: 1+ years' customer service and/or sales experience
- Required: Comfortable working with little to no supervision in fast-paced environment
- Required: Basic understanding of computer operation and programs
- Preferred: Associates Degree in Business or related field
- Preferred: 1+ years retail, credit union, or financial services experience
- Preferred: Bilingual Spanish Speaking
- Ability to effectively communicate in oral and written form
- Ability to cross-sell products and services
- Ability to gather, interpret, and solve complex problems
- Must be flexible in supporting other branch offices
- Demonstrated proficiency with computer programs to include, but not limited to Microsoft Excel and Word
- Ability to gain and obtain the knowledge of lending practices; regarding interpretation of credit bureau reports, underwriting criteria, and basic lending philosophy