Location: Sarasota,FL, USA
Department:
Public Utilities
Start Here. Grow Here. Stay Here.
Do you have a strong background in finance and data analysis? In this role, you perform a variety of complex clerical and technical customer service duties that require knowledge of complex billing procedures and varied rate structures for water/sewer customers regarding billing, meter, permitting, loans, etc. This is a new role and we are looking to fill it starting October 1, 2024. Apply today to join this growing team!Pending FY25 budget approval this position will start on or after October 5, 2024.
+ Process Cycle Routes, Off Cycle, Back Billing, Final Billing, Adjustments, List & Post; Generate Reports on revenue, consumption, and reconciliation, Stuck Meters, Inter-Change Meters, Inactive with Consumption, Zero Consumption, Cancel Rebills; Account Corrections; monitor Sewer Only Billing/Delinquency, and others.
+ Ensure accurate and timely billing for all customers utilizing services authorized within Sarasota County Public Utilities resolutions through daily review and audit of accounts.
+ Audit and review data, classification, coding, routing, and rates within the CIS and report all variances.
+ Issue and complete work orders to receive needed information or to complete customer or staff requests, including adding applicable fees.
+ Investigate, and respond to complex customer/vendor issues, and concerns.
+ Ensure compliance with all utility billing regulatory/county principles, policies, resolutions/ordinances, and practices.
+ Display and maintain consistent intermediate to advanced skills using Microsoft Software such as, but not limited to, Outlook, Excel, Word, Powerpoint, Visio, Teams, Smartsheet, and OneNote.
+ Identify trends and/or problems through statistical analysis and assure continuous improvement of systems and processes.
+ Develop and ensure compliance with principles, policies, and practices.
+ Implement new policies, procedures, and/or job requirements and display consistent flexibility and adaptability to change.
+ Experience with Computerized Maintenance Management Systems (Maximo) and other work-related applications.
+ Review the accuracy of training documents, processes, and SOPs and provide updates/corrections as needed.
Work Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m.
About You
Minimum Qualifications
+ ?An associate's degree from an accredited college/university in Accounting or Finance.
+ Two (2) years of related experience in auditing procedures, inventory control, basic real estate, bookkeeping, or financial duties.
+ -OR- A Bachelor's degree in Accounting, Finance, or a related area may substitute for the required experience.
+ -OR- Year-for-year basis may substitute for the college degree.
Preferred Qualifications:
+ Naviline or UMAX software experience in Billing or Finance.
About Everything Else
Starting Pay Rate: $23.33 - $24.00, based on experience.
Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).
If you are selected to join our team, please click on this link to review the Required First Day Documents ( . You will need to present the following items on your first day:
1. I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
+ If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above - List B Documents.)
2. U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above - List C Documents.)
Benefits:
+ Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! C hoose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
+ For more information about employee benefits, please click this link or visit SCGov.net ( for additional information.
+ Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
+ Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)??
A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County - Many Voices, One Team.
We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.
Our vision is to attract, develop, retain and engage a talented workforce broadly representative of the citizens and communities we serve. To further value creativity, innovation, collaboration and great customer service - internally and externally.
A job applicant with a disability who requires reasonable accommodation to participate in the application/selection process is requested to make known the need for an accommodation to Human Resources or appropriate county staff members. For assistance with the application, please call 941-###-####.
Sarasota County prohibits discrimination in all services, programs or activities. View the complete policy at scgov.net (keywords: ADA Compliance).
Sarasota County Government is a Tobacco-Free/Drug-Free Workplace.