The Financial Systems Analys will maintain Financial Information Systems and related technology solutions as assigned, and provide support to end-user departments within the Mountain Health System. This role will provide day-to-day/routine system maintenance, for application systems, as well as first-level end-user support, training and response to system issues and outages as reported.
- Writes instruction manuals and other documentation for application systems, processes, and procedures related to system use, maintenance, and operation.
- Consults with end-users to discover opportunities for process improvement and increase user effectiveness/productivity using application systems..
- Perform system testing and validation on a regular basis as necessary to for system patches and upgrades to ensure quality and functionality.
- Builds and maintains relationships with software and support vendors to ensure system issues are documented and addressed by the vendor in a timely manner.
- Stays informed about recommended/required application updates. Ensures I.S. and user departments are informed of any overdue updates, and ensures the hardware in use meets software vendor minimum recommended specifications.
- Participates in implementation/upgrade/migration projects as required to provide system process knowledge, perform configuration tasks, write/run reports, and other tasks in support of the project team as assigned.
- Promotes the use of best practices of application system in the user community.
- Completes goals as assigned by applications directors, managers, or supervisors.
- Maintains confidentiality of information encountered in support of application systems as outline in the Health Insurance Portability and Accountability Act (HIPAA).
- Performs minor fixes/repairs to PC hardware, Operating Systems, and peripheral devices (printers, scanners, readers, user input devices, etc.). Continuously transforming system to enhance the customer experience
- Strives to be the best; stretches own capabilities to continuously improve. Sets a positive example for others
- Capable of managing multiple simultaneous projects and processes while adjusting to shifting priorities, expectations and timetables
- Maintains current knowledge of processes for supported solutions
- Create and deploy feedback mechanism for end users
- Develops unit, system and regression test scripts for all solutions owned by analyst for testing database integrity
- Assist in development and testing of integration test scripts across all impacted applications
- Demonstrates honesty, discretion in conduct, and confidentiality in conversation in all of work environment
- Reports patient safety concerns and hazardous conditions in a timely and appropriate manner
- Streamline systems to reduce redundancy of documentation impacting patient care
- Answers support calls in a respectful manner and logs tickets timely to help track and audit customer issues
- Provides immediate troubleshooting assistance when necessary to ensure continued efficient operation of the systems
- Demonstrates patience when working with customers for support
- Works independently under general direction of supervisor
- Attends meetings as requested to help learn and support customer needs
- Communicate in a clear and concise manner to aid in customer understanding of system functionality
- Create or log an enhancement for creation of specialized queries at the request of nurse managers
- Use positive language to create positive perceptions about company, software and service
- Maintain a positive persona even when dealing with frustrated customers in no win situations
- Maintain good time management for processes and projects and be transparent
- Document issue resolution well and communicate to peers for improved support
- Don't accept the status quo as a customer solution, but strive for service excellence in process and practice
- Performs other functions as requested.
Education/Experience:
- Degree in Health Information Management or Information Systems or related field required; or college level study leading to a Registered Health Information Technician (RHIT) certification by the American Health Information Management Association. Bachelor's Degree in related field (As Described Above) + 1 year work experience
- 3 years education + 3 years work experience
- 2 years education + 5 years work experience
- 1 year education + 7 years work experience
- 0 college education + 9 years work experience
The kind of position-related experience includes:
- Experience providing customer/end-user support of information systems, operating systems, software applications, and related hardware.
- Working knowledge of typical business applications such as Microsoft Outlook, Word, Excel, Access, PowerPoint, OneNote, etc.
- Basic knowledge of Networking, authentication, operation and navigation.
- Good interpersonal skills to interact with diverse user community and groups.
- Analytical skills required to support, maintain, train and trouble-shoot as
- Must have excellent customer service skills including courtesy, honesty, discretion in conduct and confidentiality associated with all areas of the work environment.