Financial Technician II - Collections Teller
: Job Details :

Salary : $31,096.00 - $57,699.20 AnnuallyLocation : Lynchburg, VAJob Type: Full-timeJob Number: 03314Department: FinanceOpening Date: 11/25/2024Closing Date: 12/8/2024 11:59 PM EasternDescriptionThe City of Lynchburg is an Equal Opportunity EmployerThe Billings & Collections Department is seeking a Financial Technician II. Applicant must possess strong computer skills with the ability to learn quickly. Detail oriented Possess excellent problem solving and communication skills - verbal and written. Follow procedures and multi-task in a high paced work environment. Handle frequent interruptions and work independently without direct supervision. Knowledge of standard office practices, procedures and equipment. Self-motivated and a reliable team player.Essential Duties ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.

• Handles large amounts of money in the collection of payments, fees and taxes;
• Completes daily transaction reports and balances receipts;
• Collects personal property, real estate, and utility payments over the counter and through the mail and other revenues;
• Utilize cashiering software to complete payment transactions and the ability to learn and use departmental software applications;
• Ability to read and understand documents such as standard operating procedures, bills and other financial records and prepare forms, correspondence, and reports;
• Uses judgement to locate accounts and processes payments manually and in computer system in the manner prescribed by State law, City code and office procedures.
• Receives, verifies, and processes manually and in computer system all monies collected by other City departments and offices.
• Ability to maintain confidentiality regarding all City-related business;

ADDITIONAL DUTIES

• Other duties to provide direct or indirect service to the citizens may be assigned.
• When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

SUPERVISORY RESPONSIBILITIESThis job has no supervisory responsibilities. Minimum Education and Experience Required QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION AND EXPERIENCE•Graduation from High School•2 years of full-time teller or cashier experience handling large sums of money (in excess of $10,000 daily) in finance, banking, collections, or a closely related industry. Additional Requirements Must successfully complete IS100 and IS700 National Incident Management (NIMS) training wihtin 90 days of employment. May also be required to complete higher levels of NIMS training as determined appropriate for the position.The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.

• Employees in full-time positions are eligible for the following benefits:
  • Medical, dental, and vision coverage
  • Retirement through the Virginia Retirement System (VRS); the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
  • Life insurance at no cost to the employee
  • Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
  • Eligibility for parental leave and tuition assistance
  • Paid Time Off
• Employees in hourly and part-time positions may be eligible for benefits depending on the position

Employees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loansAdditional information about City benefits can be found on our and in the 01 Describe your background working in a Billings and Collections environment. 02 Describe your customer service experience and give a specific example of how you handed a difficult customer. Required Question