Location: Spartanburg,SC, USA
What you will do
* Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
* Responsible to contact customer representative and ascertain equipment/systems problems.
* Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites.
* Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment.
* Service, troubleshoot and install many different manufacturers' Fire & Life Safety systems including SimplexGrinnell.
* Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics and operational product manuals.
* Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
* Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers.
* Obtain customer signature upon completed service call assignment.
* Participate in a scheduled On-call rotation.
* Help to train or mentor others on the service team.
* Perform other duties as assigned.
What we look for
Required
* 5+ years documented experience in low voltage electrical systems, including Fire/Life Safety systems, Access Control, Nurse Call, and Paging systems.
* Valid Fire Alarm License
* Experience in reading and interpreting blueprints, submittals, and operational/product manuals. Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
* High School Diploma or equivalent
* Ability to follow verbal and written instructions.
* Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
* Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc
* Ability to work flexible hours including weekends to meet customer requirements.
* Overnight travel may be required.
* Demonstrate a high level of customer service.
* Maintain truck inventory to ensure timely response to customer needs.
* Ability to adhere to, implement, and always follow safety guidelines and procedures
* Strong organizational skills, positive attitude, and an ability to learn quickly.
* Possess a valid driver's license and driving record that meets company requirements.
* Able to pass a pre-employment background and drug test.
* Retain any licenses that are required by National, State and Local codes.
* Completion of SimplexGrinnell 4120 Network training within 12 months
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