Location: Orlando,FL, USA
Job Description
FIS (Federal Inspection Station) Agent
As a leading airport logistics service provider, we are seeking a highly motivated and energetic team member focused on delivering quality customer service.
SCOPE OF RESPONSIBILITY:
* You will be working at the Landside and Airside.
* Providing Customer Service to MCO International Passengers.
* Communicating with CBP and GOAA Management.
Federal Inspection Station (FIS) Agent:
* You will be working on the Airside:
* The FIS Agent provides customer service to arriving international passengers. Every day you will be assigned one of the following positions:
* Gates: Responsible for communicating the arrival of each international flight to GOAA leads. Communicate flight number, arrival time, gate and carousel used. The gate agent is also responsible to set the sterile corridor to International mode when the flight arrives, and to Domestic mode once all passengers and crew members deplane. Monitors the sterile corridor for security breaches, and immediately communicates discrepancies to the lead, SAS Supervisor, and GOAA Supervisor. Once everyone deplanes and the sterile corridor has been set back to domestic mode, proceed to the gate for next flight.
* Carousels: Assist with the delivery of bags into the baggage control area of FIS. Move, arrange, and adjust baggage on the assigned carousel to accommodate additional bags. In case of contingencies, safely move baggage to the next working belt as directed by the GOAA supervisor.
* Recheck: Provide Customer Service to arriving international passengers by providing directions, information, and maintaining passengers flowing through the recheck area. Assist passengers by advising them to either take their checked bags with them, if they can manage, or to place them on the recheck belts, for transportation to the main terminal. If they do so, you need to provide those passengers with the baggage carousel number and location in the main terminal. Help with information as requested. Retrieve baggage cart and return to FIS area to be reused. Direct passengers to airline representatives and TSA officers when connecting to other flights.
* Hallways: Ensure the safe transition of passengers taking escalators with their luggage. Maintain Passenger flow through the shuttle area. Provide information and directions to passengers and answer their questions.
* Rover: Help gate agents with the carousel and recheck as needed. Replace other agents when they go for their breaks. Position is working outdoors in varying temperatures and weather conditions. Also requires recording and participating in plane parking time, and to track the time of the the first and last luggage on to the belt.
* The FIS Agent works with U.S Customs and Border Protection (CBP) Officers on the Airside.
* Ability to work a flexible schedule.
* Perform other work-related duties as requested or required.
PHYSICAL DEMANDS:
While performing the duties of a FIS Agent, the employee is regularly required to sit; stand; walk; use hands and fingers to handle or feel; reach with hands and arms, and work in a fast-paced environment. The employee must regularly lift and/or move up to 90 pounds or more. Specific vision abilities required by this job include proximity vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Good hand/eye coordination is required.
POSITION REQUIREMENTS:
* Valid Driver's License
* Valid Social Security
* Must have minimum 5 years residency in the United States.
* Valid Passport or birth certificate
* If non-US Citizens valid working permit
* Able to communicate in English fluently
* MUST be able to work outside in varying temperatures and weather conditions.
* Ability to work flexible schedules including nights/holidays and weekends.
* Strong written and verbal communication skills
* Must be able to frequently and steadily lift baggage at 90 pounds or above.
* Must be self-motivated and willing to learn
* Customer service driven.
* Must be comfortable and capable of working safely around industrial equipment.
* Ability to pass criminal background checks to be badged in secure areas of an airport.